Accounts Receivable Analyst

Description

The Accounts Receivable Analyst I supports the full accounts receivable lifecycle for Multi-Site Enhancement Services (MSES), focusing on accurate billing support, account maintenance, and proactive collections. This role partners closely with Operations and internal teams to resolve billing issues, manage past due balances, and maintain clean, accurate AR while providing professional customer communication. 

Key Responsibilities:

Accounts Receivable & Billing Support 

• Generate and review customer invoices for accuracy, completeness, and compliance with contractual terms
• Maintain and update customer accounts receivable records
• Research and resolve billing discrepancies, short pays, and customer inquiries
• Prepare and maintain AR aging and activity reports
• Reconcile AR activity to internal records and support month end close activities
• Communicate professionally with customers regarding invoices, balances, and billing questions
• Assist with additional billing related tasks as assigned 

Collections 

• Manage the collections process for assigned accounts, including timely follow up on past due balances
• Proactively contact customers via phone and email to secure payment and resolve issues
• Document all collection activity, customer communication, and payment commitments
• Partner cross functionally with Operations, Billing, and Finance to resolve disputes and unblock billing issues
• Monitor aging trends and escalate high risk or delinquent accounts as needed
• Provide regular updates to management on collection status and risks 

Collaboration & Process Support 

• Work cross functionally to resolve billing and payment issues efficiently
• Support process improvements to strengthen AR and collections workflows
• Perform additional duties as assigned by management 

Requirements

Minimum Qualifications 

• 2 years of experience in Accounts Receivable, Billing, or Collections
• Basic understanding of accounts receivable and collections processes
• Comfortable communicating with customers regarding invoices and past due balances
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment 

Preferred Qualifications 

• Experience supporting project based or multi-site service billing environments
• Familiarity with ERP or accounting systems
• Proficiency in Microsoft Office, including Excel
• Familiarity with the Airtable platform 

Work Environment / Physical Requirements 

This role operates in a standard office environment with moderate noise levels. Duties include frequent sitting, standing, and use of office equipment. Occasional lifting up to 20 pounds may be required. Ability to communicate effectively via phone, email, and other electronic means is required.