Question
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Property and Casualty Insurance CSR (part time)

2/4/2026

The primary duties involve handling calls from new and existing clients, advising them on coverage options, and managing the creation and changes to insurance policies. Responsibilities also include resolving billing issues and making policy recommendations.

Working Hours

23 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

No

About The Company
Since 1946 the Jerger Family has been in the insurance business in Florida. Our goal has always been to provide the prudent agent and its customers with security and protection through professional insurance services. We have a Tradition of providing old-fashioned service with a smile. The Jerger Holding Corporation (JERGER) in 2005 formed a Florida property and casualty insurance company named American Traditions Insurance Company (ATIC). We specialize in residential property insurance and operate in Florida. American Traditions Insurance Company provides a voluntary market for residential property insurance coverage. Highly effective use of technology, designed and maintained at extremely low costs relative to industry norms, provides ATIC with a sustainable competitive advantage in expense structure and offers an attractive hook for agents who value user friendliness and speed of entry. We have a mixture of old time values and experience with a new dynamic progressive approach.
About the Role

Description

Do you want a career in insurance without the stress of sales and cold calling? Then we may have a great opportunity for you!


Who are we?

Jerger & Sons insurance agency has been serving Pinellas County for over 55 years! We are a broker agency and can provide a wide variety of carriers and coverages to meet our customer's Property and Casualty insurance needs.


Why work with us?

We are a family-oriented organization. Benefits to our part-time employees include:

  • Onsite workout facility
  • Casual dress code (work appropriate)
  • Monthly Bonus opportunity based on performance and profitability


What will you be doing?

This position is in an office setting. Some daily responsibilities include:

  • Answer calls regarding new and existing clients
  • Advising potential and existing clients on coverage
  • Creating insurance policies and policy changes
  • You’ll also help resolve billing issues, change policies, and make policy recommendations
  • Respond to phone calls and emails for questions sent in by the insured or companies

Requirements

What will the ideal candidate possess?

  • 6 months agency experience is a plus but not required
  • High school diploma or greater
  • Proficiency in the use of Microsoft Word, Excel and Outlook
  • Active 4-40 or 2-20 license in the state of Florida is a plus but not required
  • Experience with EZ Lynx, or other Agency Management Systems is a plus but not required
  • Excellent attention to detail and ability to multitask
  • Superior listening, verbal and written communication skills
  • Ability to handle stressful situations appropriately
  • Comfortable with math concepts and problem solving
  • Outstanding Customer Service skills
  • Must be able to work in a paperless environment using various electronic policy processing application systems

Additional information:

Our offices are located at 7785 66th St. N, Pinellas Park, FL 33781 in the Richard and Evelyn Jerger Building along with our sister companies: West Point Insurance Services, Storm King Claims, American Traditions Insurance Company and TJ Jerger MGA. Business hours are Monday- Friday 8:30am-5:00 PM. (Part time ~ approximately 20-25 hours per week) 


Physical requirement

This position is in an office environment and would require:

  • Must be able to remain in a stationary position for 50%- 75% of the time.
  • Must be able to speak and communicate clearly to other team members.
  • The person in this role needs to occasionally move about inside the building to access office machinery and support team members.
  • Constantly operates a computer and other office machinery such as a copy machine, phone/headset, and keyboard.


West Point Insurance Services is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Key Skills
Answering CallsClient AdvisingPolicy CreationPolicy ChangesBilling Issue ResolutionAttention To DetailMultitaskingListening SkillsVerbal CommunicationWritten CommunicationStress ManagementMath ConceptsProblem SolvingCustomer ServicePaperless EnvironmentElectronic Policy Processing
Categories
Customer Service & SupportFinance & AccountingAdministrative
Benefits
Onsite Workout FacilityCasual Dress CodeMonthly Bonus Opportunity
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