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Software Support Engineer

2/5/2026

Serve as the first line of support for customers experiencing issues with the Invar Warehouse System software. Collaborate with customers and internal teams to diagnose, troubleshoot, and resolve complex software issues.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Distributor of Modular Buildings, Mezzanines, Conveyor Systems, Warehouse Racking, Wire Enclosures, Heavy Duty Storage Equipment, and Workstations. Offering turn key installation of all products. Licensed General Contractor in Alabama and Tennessee with $1,000,000 License. In business since 1998 covering Tennessee and Alabama with offices in Knoxville, Nashville, & Clarksville TN. Warehouse Optimizers Inc. is a General Contractor & Material Handling Distributor established in 1998 specializing in mezzanines, modular buildings, modular clean rooms, pallet flow FIFO storage racks, tote flow storage racks, and conveyor projects. Safety is of the upmost importance at Storage Solutions. Our installers and sub-contractors are OSHA trained, licensed, and insured with safety programs in place. We have the capability to offer turnkey installation including project management of any size modular office, modular clean room, still pre-fabricated mezzanine, or FIFO rack project by utilizing our network dedicated contractors including mechanical, HVAC, electrical, sprinkler, and flooring. We hold a $1M General Contractors License with the State Tennessee. Our staff brings over 100 years combined hands on experience in modular buildings, clean rooms, steel pre-fabricated mezzanines, curtain partitions, engineered rack systems, high density modular drawer cabinets, modular workstations, and conveyor. We are a full service licensed & insured company offering layout, budgeting, planning, design, estimating, and turnkey installation. We pride ourselves in being a top supplier in the industry representing over 300 vendors. With three offices in Tennessee: Knoxville (Corporate Office), Nashville, and Clarksville, we are able to offer our professional services in all of Tennessee, Kentucky, and Georgia in a timely manner.

About the Role

Description

Role: Software Support Engineer

Department: Automation

Location: Erlanger, KY

Are you looking for a role where you can combine technical problem-solving with customer-facing responsibilities? At Storage Solutions (previously invar), we provide innovative supply chain and warehouse automation solutions to world-leading brands. As a Software Support Engineer, you’ll work with cutting-edge technology, grow your skills, and be part of a supportive, collaborative team.

OVERALL RESPONSIBILITIES

Serve as the first line of support via phone and email for customers experiencing issues with our Invar Warehouse System (IWS) software.
Collaborate with customers and internal teams to diagnose, troubleshoot, and resolve complex issues with IWS software packages.
Maintain, track, and escalate support tickets as needed to ensure timely resolutions.
Monitor customer production environments to identify and proactively address potential issues.
Assist in testing new software releases and custom implementations, providing valuable feedback to the development team.
Set up internal development PCs and test servers to support new implementations.
Travel to customer sites (up to 25%) to deliver hands-on, on-site support, including commissioning, testing, and troubleshooting of automated warehouse equipment.

KNOWLEDGE & SKILLS REQUIREMENTS

A recommended degree in Computer Information Technology, Computer Science, or equivalent experience.
Strong verbal and written communication skills.
A working knowledge of SQL (preferred but not required) and experience with Windows environments (required).
Experience with C# .NET is a plus.
An ability to work both independently and collaboratively in a fast-paced environment

WORK CONDITIONS

Travel up to 25% annually (domestic and international)
Participate in the team’s ongoing 24/7 support of Invar customers (compensation provided).

Why work for Storage Solutions - A Jungheinrich Company?

Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.

We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.

Additional Benefits

• Competitive Salary and Bonus Structure

• Generous Paid Time Off

• Medical, Dental, and Vison Benefits

• 401K with Company Match

• Company HSA Contribution

• Professional Growth Opportunities

Key Skills

Technical Problem-SolvingCustomer SupportSQLWindows EnvironmentsC# .NETCollaborationTroubleshootingSoftware Testing