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Night Auditor/3rd Shift Guest Service Representative (Sun - Thur) at Comfort Inn Plymouth

2/5/2026

The Night Auditor is responsible for welcoming guests, performing check-in and check-out processes, and ensuring a positive experience for all guests during the overnight hours. They also update files and reset the system for the following day's activities.

Working Hours

32 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Golder Hospitality is a professional hotel management company experienced in managing and operating hotels including Hilton, IHG, Marriott, Best Western, Choice and independent properties. The Company was formed by a group of experienced hoteliers who have a passion for the business. Our goal is to maximize the operational and financial performance, grow market share and enhance the performance of our hotels through the constant pursuit of superior levels of quality, efficiency, and service. Every team member at Golder Hospitality is united behind a singular vision: Delivering hospitality and creating value for every customer, every owner every day.

About the Role

Description

Comfort Inn Plymouth is hiring for a full time Night Auditor/Overnight Guest Service Representative to join our team.

The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours.

As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. If you are a night owl, hard-working, have a positive -can-do attitude and strive to deliver exceptional customer service each day, we welcome you to join our team.

Hours: Sunday - Thursday 11pm to 7am

What is in it for YOU?

Competitive wages
Personal Days Off - start earning on day 1
Bonus Plan
Holiday Pay
Referral program
Employee discount program

Some Key Areas of Responsibilities include:

Assume the position of the Manager on Duty
Update all files and reset the system for the following day activity.
Welcome guests to the hotel and perform the check-in process.
Thank guests and perform the check-out process.
Answer all incoming and in-house phone calls.
Assist callers with making and/or changing reservations.
Assist all guests as necessary to ensure a positive experience.
Perform routine daily tasks.
Ability to work while standing for extended periods of time.

Requirements

Candidates must possess the following knowledge, skills, and abilities:

Great attention to detail
Thorough organizational skills, proficient in accomplishing all assigned tasks
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, collect accurate information and resolve conflicts when they arise

Education/Experience

Comparable hotel size and scope of experience preferred

Key Skills

Attention To DetailOrganizational SkillsComputer Systems KnowledgeMathematical ComprehensionCommunication SkillsCustomer ServiceConflict Resolution