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Service Technician

2/5/2026

The Service Technician performs onsite technical diagnostics, repairs, and installations while managing inventory and completing field reports. They also provide customer support and consult with other technicians to resolve system operation issues.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

DecisionPoint Technologies (DPT) is the market-leader in enterprise mobility and integration of purpose-built, innovative edge technology solutions across North America. By focusing on mobile workers and real-time inventory—from the truck to the DC to the store—DPT is driving maximum value through people-driven services and disciplined processes for some of the largest enterprises in the world. As an integrator, we combine deep technical expertise with our next-gen enterprise platform (IntelliTrack®) and best-in-class managed services to drive productivity, resiliency, and operational excellence. Headquartered in Baltimore, Maryland, DPT has offices across the United States and Canada (Pennsylvania, North Carolina, Illinois, California, Washington, Ontario, Quebec, and British Columbia).

About the Role

Description

Perform onsite technical diagnostics, break fix repairs, installations and customer phone support. Manages territory, trunk inventory and completes field reports for service calls and ensures a smooth transition between repairs. Utilizes schematics, manuals and other specifications to determine repair procedures. Installs of equipment according to manufacturer's specifications. Interprets maintenance, manuals, schematics and wiring diagrams utilizing knowledge of electronics and using standard test instruments and hand tools.

RESPONSIBILITIES:

Service printers and copiers Multi-function machines. Write up field reports Audit inventory. Answer repair calls from vendors and clients. Instructs customers on operation of equipment. Consults with other field technicians and engineers to resolve any problems in system operation and maintenance. May advise management regarding customer satisfaction, product performance and suggestions for product improvements

Requirements

High School Diploma and/or Associates Degree preferred. Ability to multi-task and detailed oriented. Possess strong problem-solving skills. Previous experience with multi-function machines such as digital copiers and printers a plus. Good verbal and written communication skills

Key Skills

Technical DiagnosticsBreak Fix RepairsInstallationsCustomer SupportInventory ManagementField ReportsElectronics KnowledgeProblem-SolvingCommunication SkillsMulti-Function MachinesPrintersCopiersSchematic InterpretationMaintenance ManualsWiring DiagramsStandard Test Instruments