Senior Device Lifecycle Specialist

Job Description

Manage the end-to-end profitability and operations of value-added services for every stage of a device’s journey, from acquisition of device, device protection, trade-in, and beyond, ensuring exceptional customer experiences and sustainable growth.

Responsibilities

• P&L Ownership: Take full accountability for the profitability of Device Lifecycle Services, tracking performance metrics, managing budgets, and achieving financial targets.
• Product and Service Development: Expand and innovate services across the device lifecycle, including device protection and trade-in programs, ensuring they address evolving market trend and customer needs.
• Partnership Management: Collaborate with industry partners and vendors to deliver a competitive suite of device services while ensuring high-quality standards.
• Customer Journey Optimization: Design and implement seamless experiences, from onboarding to upgrades or trade-ins, focusing on customer experience and business goals.
• Customer Issue Management: Establish efficient processes for resolving customer issues related to device lifecycle services, minimizing escalations and improving satisfaction.
• Market Insight and Innovation: Analyze market trends and competitor offerings to enhance current services and introduce differentiated solutions.
• Stakeholder Collaboration: Work with cross-functional teams (marketing, technology, and sales) to support product launches and promotional efforts.

Requirements

• 5–10 years of relevant experience in devices, device protection, or mobile-related products

• Proven ability to operate effectively in a fast-paced, dynamic environment with minimal supervision
• Strong capabilities in project management, partner/vendor management, and data analysis.
• Hands-on experience working with complex IT stacks, with solid technical understanding and the ability to engage meaningfully with technical teams
• Strong negotiation skills to influence partners and nurture relationships for mutual benefits
• Ability to multitask within a tight deadline
• Excellent written and spoken communication and presentation skills
• A degree in Marketing and business studies is preferred