Kipu Clinical Systems Trainer

Description

Please Note: This role requires traveling at least 2 weeks per month to various clinics across multiple states

Reporting to the Manager Strategic Implementation, the Clinical Systems Trainer is responsible for delivering high-quality, engaging training for clinical staff on standardized clinical workflows within the CMS EMR (KIPU). This role focuses on adult learning, facilitation, and adoption, ensuring counselors and clinical staff understand and correctly use approved documentation, assessments, and treatment workflows.

This position may be filled by a clinically trained professional or a highly skilled trainer with strong facilitation capabilities and experience training clinical end users. The role requires frequent travel and hands-on, in-clinic training support.

Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and Continuing Medical Education reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

Requirements

Primary Job Responsibilities:

• Designs and delivers focused training for clinic staff, using a mix of virtual sessions, hands-on system practice, guided walkthroughs, and structured didactic instruction to support knowledge retention and real-world application
• Adjusts training modality and pacing based on learner needs, role complexity, and implementation phase to ensure effective adoption and competency
• Delivers role-based EMR training for clinical staff, including onboarding, refresher training, and workflow updates
• Facilitates instructor-led, virtual, and in-person training sessions focused on clinical documentation, assessments, treatment planning, and clinical compliance
• Reinforces standardized workflows, templates, and documentation requirements including state specific requirements developed by the Strategic Implementation Team
• Provides go-live and post-implementation support during clinic launches, workflow changes, and system updates
• Supports new clinic openings, new hires, and role transitions with structured training and readiness validation
• Identifies common training gaps, user challenges, and adoption barriers; escalates workflow or system issues to the Clinical Implementation Strategist
• Assists with development, maintenance, and updates of training materials, job aids, quick-reference guides, and competency tools
• Responsible for ensuring training attendance, completion, and competency validation
• Supports change management and adoption efforts by reinforcing best practices and approved workflows across clinics
• Utilizes AI and emerging technologies to optimize training workflows, enabling more time for hands-on coaching and individualized learner support

Qualifications:

Education, Certification, and Experience Requirements

• Bachelor’s degree in behavioral health, psychology, social work, counseling, education, or related field OR equivalent healthcare training experience
• Clinical background preferred but not required if strong training and facilitation experience is demonstrated
• Experience delivering adult training in healthcare, behavioral health, or EMR systems strongly preferred
• Strong facilitation, presentation, and classroom management skills
• Ability to travel up to 50% of the time
• Ability to work off-hours when necessary
• Valid Driver License and Motor Vehicle Clearance (clean driving record for 39 months).

Physical Requirements & Working Conditions

• Prolonged periods of computer use and sitting
• Ability to work flexible hours during critical implementation phases
• Ability to travel independently as needed

Skills Requirements

• Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2
• Intermediate to advanced computer knowledge, including ability to navigate in electronic health records
• Ability to communicate clearly and effectively between all organizational levels and with outside providers
• Ability to coach, train, and motivate employees and evaluate their performance
• General knowledge and aptitude for working independently with adults of mixed ethnic groups
• Culturally competent and sensitive to client and employee needs
• Excellent organizational skills, accuracy, and attention to detail
• Problem solving, conflict resolution, time management, and strong customer service skills
• Strong team player comfortable working in a fast-paced setting

Tool and Equipment Abilities:

• Frequent use of telephone, computer, printer, fax machine and copier
• Frequent use of the internet and various web browser software, and Microsoft Office Products, including Outlook, Word, Excel and Power Point
• Frequent use of electronic health record

#CRPSF

About Community Medical Services

Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

Our Commitment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.