Service Design Lead

2/5/2026

The Service Design Lead will be responsible for leading complex, cross-channel service projects from discovery to delivery. This role involves engaging with stakeholders and facilitating co-creation sessions to enhance service design outcomes.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia. Delivers leading edge information and communication technology based business solutions to enable our clients to continuously stay ahead and achieve sustainable profit and consistent growth by leveraging new channels of customer engagement and service delivery as well as better and efficient employment of resources and processes with measurable parameters for performance. While our local presence assists us in better understanding of the local needs, our global presence assist us to offer solutions strengthened by experience in leading markets globally.

About the Role

Job Description

We are currently looking for Service Design Lead for our UAE operations with the following Skill set and terms & conditions.

TECHNICAL SKILLS & KNOWLEDGE

Proven experience in service design, journey mapping, service blueprinting, and experience strategy.

Skilled in facilitation, co-creation, and stakeholder engagement.

Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.

Strong understanding of service design systems and frameworks.

Familiarity with Agile and cross-functional service development.

Experience conducting user research, service prototyping, and usability testing.

PREVIOUS EXPERIENCE

4–8 years of experience in service design or related fields.

Experience leading complex, cross-channel service projects from discovery to delivery.

Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).

Prior experience working in multinational and dynamic organizations.

Strong portfolio showcasing service design outcomes and impact.

Joining time frame: 2 weeks (maximum 1 month)

Key Skills

Service DesignJourney MappingService BlueprintingExperience StrategyFacilitationCo-CreationStakeholder EngagementFigmaMiroAdobe Creative SuitePrototyping ToolsUser ResearchService PrototypingUsability TestingAgileCross-Functional Service Development