Question
0-2

נציג.ת ן

2/5/2026

Provide ongoing support to branches in the online order picking process and resolve operational issues with orders. Respond to branch inquiries regarding customer credits and branch credits.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

Hebrew

Visa Sponsorship

No

About The Company
Super-Pharm is Israel's leading health, wellness, beauty and pharmacy retailer, with a nationwide network of over 300 stores, serving millions of customers every week. At our core, we are a pharmacy - providing trusted, professional healthcare services, alongside a leading beauty destination offering a diverse portfolio of international and local brands, including the largest K-beauty selection in Israel. Our stores deliver a full, one-stop omnichannel experience, with dedicated departments covering pharmacy, beauty, baby care, personal care, home care products and more. One of our greatest prides is our broad, constantly evolving assortment, bringing customers the hottest global and local brands and trends. This is complemented by a growing portfolio of private label products, developed with a focus on quality, innovation, and value. Super-Pharm Online complements our physical presence, serving millions of customers daily with their everyday pharmacy, health and beauty needs. Our fast-growing e-commerce marketplace takes it a step further - offering an extensive range of products from third party sellers, from everyday essentials to electronics, home appliances and beyond. Through our optical chain, Erroca by Super-Pharm, we extend our expertise with both standalone stores and in-store optical departments. Professional eye exams are conducted by certified optometrists, alongside a wide selection of leading eyewear brands. Our people are at the heart of everything we do. With thousands of store employees across the country, we are united by a shared commitment to the health, wellbeing and everyday lives of our customers. We are there for them in the moments that matter - from consulting a pharmacist to finding their next favorite product. Driven by a commitment to innovation, we continuously enhance the customer experience - integrating advanced technologies to deliver smarter, faster and more convenient services across every touchpoint.
About the Role

מתן מענה ותמיכה שוטפים לסניפים בתהליך ליקוט הזמנות האונליין,

פתרון בעיות תפעוליות בהזמנות.

מענה לפניות הסניפים במערכת הקריאות בנושאי: זיכוי לקוחות, זיכוי סניפים.

מתן מענה טלפוני או בכתב ללקוחות בנושאי הזמנות לליקוט. 



Requirements

תודעת שירות גבוהה - חובה

יכולת התנסחות טובה בע"פ ובכתב

עצמאות, ראש גדול ויחסי אנוש טובים 

Key Skills
Customer ServiceProblem SolvingCommunicationIndependenceInterpersonal Skills
Categories
Customer Service & SupportRetail
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