Facilities & Customer Experience Associate

Description

About the Company

Metro Self-Storage is a locally operated division of William S. Hein & Co., Inc., providing reliable, secure storage solutions for individuals and businesses alike. Known for our clean, well-maintained facilities and excellent customer service, we’re proud to support our community through thoughtful, people-first operations.

Why Join Us?

At Hein/Metro, we don’t just work; we thrive. Here’s what sets us apart:

Compensation & Financial Benefits

• Average 12–15% yearly employer contribution to your 401K/profit sharing plan – no employee contribution required, better than 99% of companies nationwide
• Competitive salaries with opportunities for performance-based increases

Health & Wellness Benefits

• Comprehensive health coverage (up to 100% paid)
• Chef on staff offering breakfast, lunch, and dinner-to-go
• Quiet room equipped with massage chairs for relaxation and recharge
• Complimentary access to on-site fitness equipment

Professional Growth

• Access to professional development programs, workshops, and mentoring
• Average company tenure is 15 years

Company Culture & Perks

• Employee-driven initiatives like Event committees and Book Clubs
• A culture that values ideas, collaboration, and curiosity

Your Role

Work Location:

Metro Self-Storage

1575 Main Street

Buffalo, NY 14209

Schedule:

• Full-time position 
• Monday, Tuesday, Thursday, Friday 8:45pm to 5:30pm
• Sat: 9:00am to 4:30pm
• Wednesday and Sunday OFF

Responsibilities include, but are not limited to:

• Maintain a clean, safe, and welcoming facility: Handle day-to-day upkeep of buildings and outdoor areas, including painting, floor care, lawn maintenance, snow removal, and basic repairs, to ensure everything looks great and works as it should.
• Prepare vehicles for customer use or storage: Clean, detail, and inspect vehicles, checking tires, batteries, and more, so they’re ready for smooth hand-offs and secure storage.
• Assist with Jeep Top services: Help customers with add-on services like Jeep top installations or removals. Full training is provided.
• Be a friendly, helpful presence at the front desk: Answer phones, greet visitors, process payments, and assist with rental agreements, making sure customers feel supported every step of the way.
• Guide customers through the storage process: Show available units, explain options, and answer questions to help people choose the right fit for their needs.
• Keep equipment in working order: Perform light maintenance and cleaning on facility tools and systems to ensure safety and reliability.
• Jump in where needed: Support your team by handling other tasks as they come up, helping the facility run smoothly day to day.

Salary

• $20-$25 per hour, depending on experience

What You Bring

We’re looking for candidates with the following skills, abilities, and interests:

• Enjoys helping people and communicates clearly
• Stays focused and productive, even with routine tasks
• Manages time well and follows through on responsibilities
• Comfortable with basic computer programs/systems and able to learn new software quickly

Education & Experience

• Minimum: High School Diploma or equivalent
• Preferred: Prior janitorial, maintenance, or customer service experience

Physical Requirements

• Regularly stands, walks, runs, bends, crouches, stretches, and reaches throughout the day.
• Frequently climbs stairs, ramps, and ladders.
• Must be able to lift and carry up to 25 lbs frequently, 50 lbs occasionally, and 100 lbs rarely.
• Able to move through tight or confined spaces, including between closely parked vehicles.
• Requires good hand-eye coordination and manual dexterity to operate tools, equipment, and office technology.
• Must have adequate hearing and vision to communicate and perform job tasks effectively.
• Comfortable working in indoor environments where temperatures may range from 50°F to 85°F.

Diversity and Inclusion

At William S. Hein & Co., Inc., we believe that diversity is what makes us stronger—in the workplace, and in the world. So, our mission is simple: to create an inclusive space where everyone feels valued and has an equal opportunity to succeed. If you have skills, passion, and a desire to make a difference, we want you on our team.

Additionally, we understand that each person has unique needs, so let us know how we can best support you during the interview process and beyond. We are committed to ensuring that each member of our team has an equal opportunity to thrive within our organization.