Configuration Specialist, Professional

Description

Who We Are:

Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify potentially problematic behavior. In partnership with the University of Chicago, we’ve developed the world’s largest multi-jurisdictional officer performance database, and the only research-driven, evidence-based early intervention system available in policing today.

We’re also the only provider of a fully integrated, cloud-based Software-as-a-Service (SaaS) platform that simplifies essential policing workflows. This platform is designed to be a single-source solution for all operational needs, driving extensive efficiency gains and providing best-in-class advanced analytics and insights.

Benchmark Analytics provides a comprehensive, all-in-one solution that is advancing police force management through state-of-the-art technology and market-leading data and analytics.

The Role: 

In this critical customer-facing role, you will drive the configuration and optimization of our SaaS platform with both speed and precision, ensuring a data-driven approach to decision-making. As a key member of an Agile team, you will iteratively refine system configurations, quickly adapting to feedback and evolving customer needs. Leveraging a consultative approach, you will apply Agile principles, enterprise SaaS configuration techniques, and best-practice rollout strategies to ensure seamless implementation.

You will play a pivotal role in translating business requirements into practical, scalable solutions that enhance user experience. Passionate about understanding operational challenges, you are committed to delivering a software experience that exceeds customer expectations.

Our ideal candidate thrives in a fast-paced, collaborative environment, enjoys solving complex problems through data-backed strategies, and values transparency and adaptability. In addition to supporting our growing customer base, you will work closely with the Director of Configuration to enhance and refine our configuration processes for continuous improvement.

 

Responsibilities: 

• Work within an Agile framework to iteratively configure and deploy SaaS solutions
• Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement
• Rapidly translate customer needs into configurable solutions that align with best practice
• Partner with police and government agencies to understand their workflows and operational needs
• Analyze and model business processes using BPMN to document and optimize workflows
• Document and communicate configuration changes effectively across teams
• Conduct configuration testing and validation before deployment
• Create user guides and training materials for configured solutions
• Participate in customer training sessions and knowledge transfer
• Gather and incorporate customer feedback to enhance future configurations
• Collaborate cross-functionally with project management, product, and support teams to refine implementation processes
• Maintain up-to-date documentation of configurations, system settings, and best practices
• Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner
• Ensure compliance with security, data integrity, and regulatory requirements

Job Qualifications:

??Technical Skills

• Strong understanding of BPMN 2.0 (Business Process Model and Notation) with proven ability to model business processes effectively
• Proficient in JIRA, Confluence, and BPMN tools
• 1+ years of data analysis experience using SQL, Python, or other scripting languages
• Knowledgeable in data standardization, data mapping, and reporting
• Strong technical aptitude with ability to quickly learn new products and technical skills

Analytical Skills

• Excellent data sense with ability to identify patterns and understand central tendencies in both qualitative and quantitative data
• Strong problem-solving skills with keen attention to detail
• Enjoys working with data, testing assumptions, and conducting exploratory data analysis

Methodology & Process

• Familiarity with Agile methodologies including Scrum and Kanban
• Experience with iterative implementation processes

Professional Experience

• 3+ years in technology/software implementation
• 2+ years in a SaaS environment, preferably with Enterprise customers
• Experience working with government agencies or law enforcement (preferred)
• 2+ years customer facing experience

Communication & Interpersonal Skills

• Strong customer service orientation
• Ability to interpret and communicate complex concepts clearly
• Ability to communicate concisely and persuasively with customers, product managers, and engineers

Work Style & Personal Attributes

• Independent self-starter who enjoys taking on new challenges and running with them
• Thrives in collaborative, fast-paced environments
• Comfortable under pressure with high-stakes deadlines in a fast-paced environment
• Passionate about the Benchmark Analytics mission and improving outcomes in the public sector

Education & Other Requirements

• Bachelor's degree preferred
• Ability to travel approximately 25% for customer meetings

What We Offer:

• A competitive salary and benefits package.
• Unlimited Paid Time Off. 
• Ability to work in a fully remote environment (must be based in the U.S. and willing to work in Central Time Zone).
• Summer Half-Day Fridays.
• Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time.
• Medical, dental, and vision plan offerings along  with 401(k). 
• Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance.
• Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.
• The satisfaction that comes with being part of a solution that has real impact in the world.
• A diverse workforce and inclusive environment that embraces unique contributions and experiences.
• An empowered culture that encourages creativity and professional growth.

Estimated Annual Salary Range for this Role: 

• $80k-$110k, based on experience and location

Additional Information: 

• Benchmark Analytics is an Equal Opportunity Employer. We value diversity of all kinds in our effort to create a stellar workforce of committed and passionate team members
• Unfortunately, we are not able to sponsor employment visas at this time.