Member Experience Ambassador

Description

At Loraloma, hospitality isn’t transactional- it’s deeply personal, instinctive, and a little bit magical.

We are building something rare: a modern luxury club rooted in land, legacy, and genuine human connection. As our Member Experience Ambassador, you will be one of the most visible and trusted stewards of that vision. You’ll anticipate needs before they’re voiced, turn moments into memories, and deliver service that feels effortless- but is anything but ordinary.

This role is for someone who believes unreasonable hospitality is not a buzzword, but a calling.

The Role

As one of the primary points of contact for our members, prospects, and guests, you’ll curate experiences that are thoughtful, intuitive, and unmistakably Loraloma. You’ll work closely with sales, marketing, operations, and hospitality leaders to ensure every interaction- whether on the golf course, at the table, or on the land reflects our uncompromising standards.

You’ll also collaborate with industry leaders from Areté Leadership and key business partners to help launch, grow, and refine club operations as Loraloma comes to life.

What You’ll Do

Create Remarkable Experiences

• Deliver deeply personalized service, from VIP visits to milestone celebrations, ensuring every detail is handled with care and discretion.
• Maintain detailed knowledge of member preferences, special dates, and histories to create experiences that feel tailor-made.
• Proactively resolve concerns with grace, creativity, and a service-forward mindset, turning challenges into standout moments.
• Thoughtfully introduce members to exclusive offerings, amenities, and experiences that elevate their time at the Club.

Operate with Precision & Partnership

• Collaborate across departments including Food & Beverage, Golf, Land Management, Sales, and Marketing, to ensure seamless, high-touch operations.
• Support budget oversight and financial performance while never compromising on service quality.
• Work closely with the Land Management team to ensure residences and surrounding environments are always guest-ready and impeccably presented.

Champion the Brand & Culture

• Embody and reinforce the values of Loraloma and Areté in every interaction.
• Contribute to a culture that values creativity, collaboration, and genuine care for both members and team.
• Participate in luxury service training and continuously refine your craft.

Innovate & Inspire

• Identify emerging trends in luxury hospitality and help integrate authentic, differentiated experiences into the Club.
• Partner with real estate marketing and sales to design meaningful prospect journeys.

Ensure Excellence & Accountability

• Regularly assess service quality and operational efficiency, implementing improvements where needed.
• Maintain compliance with health, safety, and regulatory standards.
• Build strong, trusted relationships with vendors and partners to ensure exceptional quality across all services.

Requirements

You’ll Thrive Here If You Bring…

• 3–5 years of hospitality experience in a forward-facing service role preferred
• Food Handler’s Permit (or eager to obtain one)
• A natural instinct for hospitality and an eye for detail others miss
• Exceptional communication and interpersonal skills
• Strategic thinking paired with hands-on execution
• Flexibility to work evenings, weekends, and holidays as needed
• Entrepreneurial mindset a plus

Why Loraloma

This is an opportunity to help shape a club from the ground up- where the land matters, relationships matter, and hospitality is practiced at the highest level. If you believe luxury should feel warm, personal, and unforgettable, we’d love to meet you.

Loraloma Club is an equal opportunity employer and values diversity in all forms.