Question
Full-time
2-5

Guest Service Agent

2/6/2026

The Guest Service Agent is responsible for managing the guest experience from arrival through departure, ensuring memorable interactions by greeting, checking in, responding to requests, and settling accounts. They must take initiative to personalize service and promote hotel facilities through upselling opportunities.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 

Job Description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

  • Employee benefit card offering discounted rates at Accor worldwide.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities.
     

What you will be doing:

  • Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
  • Take the initiative to add a personalized experience.
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include:

  • Looking for Arabic speaker
  • Service focused personality is essential; experience is an asset.
  • Prior experience working with Opera / Opera cloud or a related system.
  • Fluency in English & Arabic; additional languages are a plus.
  • Bachelors or diplomas/certifications are required.
  • Worked in 5* Hotel or relevant experience is a must with in Hotel industry.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Guest ServiceCheck-inAccount SettlementPersonalizationUpsellingArabic SpeakerService FocusedOpera CloudFluency in EnglishFluency in ArabicHotel Industry Experience
    Categories
    HospitalityCustomer Service & SupportAdministrative
    Benefits
    Employee benefit card offering discounted rates at Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activities
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