Outreach Coordinator

Description

ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.

JOB SUMMARY

The UWSA Outreach Coordinator is responsible for coordinating and implementing military-focused outreach strategies that support recruitment, engagement, and retention of military-connected families. This position supports 2-1-1, MISSION UNITED, Strong Families Strong Forces (SFSF), and Military Dual Generation (Mil2Gen) programs by providing information and referral services, coordinating Parent Advisory Council (PAC) activities, and collaborating with staff and community partners to ensure families have access to resources that strengthen protective factors and support grant outcomes.

The ideal candidate for this role is self-directed, holds a current DoD ID card and has lived experience as part of a military family, providing valuable insight into the unique strengths and challenges faced by military-connected households. They possess strong relationship-building and communication skills, particularly in engaging with military leadership and community partners. The candidate must be adaptable and willing to work flexible hours, including evenings or weekends, to accommodate family schedules or to participate in occasional outreach events that support program visibility and engagement.

UWSA successfully manages multiple state grants, which provides program funding including pay and benefits for team members involved in servicing those grants. This position is grant funded, thus continued employment is contingent upon awarded grant funding. UWSA applies for Grants that align with the community impact work it facilitates and provides. Grants are awarded for a fixed duration (typically 3 to 5 years) but are generally renewable.

PRIMARY DUTIES AND RESPONSIBILITES

• Lead aggressive outreach efforts to recruit, engage, and retain military-connected families with children ages 0–17 residing in Bexar or Guadalupe County.
• Develop, implement, and monitor a comprehensive outreach plan that supports recruitment, retention, and visibility across 2-1-1, MISSION UNITED, SFSF, and Mil2Gen programs.
• Provide information, referral, and follow-up services, assessing family needs and coordinating access to community and United Way resources.
• Support SFSF and Mil2Gen programming, including intake support, enrollment assistance, and connection to family engagement opportunities.
• Organize, facilitate, and document Parent Advisory Council (PAC) meetings, parent focus groups, and parent-led engagement activities.
• Represent UWSA at community meetings, providing presentations at schools, churches, neighborhood associations, military installations, and community events.
• Support the coordination of family engagement events and military and veteran family appreciation events.
• Manage outreach materials inventory, including design, purchasing, tracking, and distribution of outreach, training, and educational materials.
• Expert knowledge of United Way and partner initiatives (e.g., 2-1-1, MISSION UNITED, SFSF, Mil2Gen, HOPES III, MIECHV, ReadyKidSA) to promote through tabling, presentations, and social media sharing.
• Build and maintain strong relationships with military installations, service organizations, and United Way–funded agencies to enhance collaboration.
• Assist Grant Directors with grant compliance, documentation, and reporting requirements related to outreach and engagement activities.

BENEFITS

• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental, vision, life insurance and other insurance products available.
• Paid holidays, personal and sick leave time.
• 403(b) retirement plan with employer matching available.

Requirements

EDUCATION AND EXPERIENCE

• DoD ID card holder
• High school diploma or GED and 4 years of community related work experience; or a bachelor’s degree from an accredited college or university.
• Minimum of two (2) years of experience in community outreach, family engagement, case coordination, or military-connected services.
• Experience networking and communicating with military personnel and leadership.

KNOWLEDGE, SKILLS & ABILITIES INFORMATION

• Strong knowledge of military culture, family systems, and community-based resources.
• Excellent communication, facilitation, and relationship-building skills.
• Ability to manage multiple priorities, events, and partnerships in a fast-paced environment.
• Proficiency in Microsoft Office and data tracking systems; experience with social media outreach preferred.
• Professional demeanor, confident and goal oriented.
• Self-motivated and creative.
• Strong organizational skills
• Ability to manage multiple deadlines and priorities and problem-solve issues as they arise.
• Demonstrated independent decision-making and problem-solving ability.
• Knowledge of Results-Based Accountability™, preferred.
• Attention to detail in a multitasking environment.

UNITED WAY COMPETENCIES

Core Competencies (all United Way Professionals):

Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward

WORK ENVIRONMENT

• Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.
• Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.
• Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.
• Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.

PHYSICAL DEMANDS

• Sedentary work on a PC; sitting for extended periods of time, routinely. 
• Movement within the office and during external meetings and events, regularly.
• Bends, stoops and twists, occasionally.
• Exerts up to 25 lbs. of force, occasionally.
• Facilitates, presents and collaboratively interacts with others, routinely.
• Perform repetitive tasks, i.e., typing and texting, routinely.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.

APPLY

To submit your application visit https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.

• Applications WILL NOT be accepted via email.
• Contact uwjobs@unitedwaysatx.org should you experience problems submitting your application.

United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. 

United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.

United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | www.uwsastx.org