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ERP Specialist

2/7/2026

The ERP Specialist provides daily support to users, troubleshoots issues, and manages user access within the ERP system. They also assist with ERP-related projects and improvements, ensuring effective system usage and data accuracy.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Born from a proprietary mixture of the high-purity Monk Fruit extract and Erythritol, LAKANTO® is a delicious, all-natural, zero calories, zero glycemic sweetener with the scrumptious rich taste of sugar. Over a thousand year ago, in remote mountain highlands of Asia, a group of Buddhist monks called the Luohan achieved enlightenment through meditation, prayer, and pure living. On the slopes of a primeval forest, the monks discovered and cultivated a rare fruit prized for its sweetness. This sacred fruit was named Monk Fruit, or Luohan Guo, after its devoted caretakers and was used in elixirs to increase chi, or life energy. Monk Fruit was used for centuries in eastern traditional herbalism to increase chi and well-being, earning it the nickname “The Immortals’ Fruit.” We still grow and harvest Monk Fruit for LAKANTO® in the same pristine area and according to traditional and environmental methods.

About the Role

Description

Position Summary:

The ERP Specialist supports and maintains the company’s ERP system, helping users, resolving issues, managing access, and assisting with ERP-related projects and improvements. This role is a good fit for a recent graduate or early-to-mid-level professional who wants to grow their ERP and manufacturing systems experience in a practical, hands-on environment.

Key Responsibilities

ERP Support & User Assistance
Provide daily ERP support to users across manufacturing, operations, and office teams
Troubleshoot common ERP issues and work with internal teams or vendors when needed
Answer user questions and help ensure correct system usage
Document solutions and basic procedures

User & Access Management

Create and maintain ERP users, roles, and permissions
Support onboarding/offboarding and access changes
Help maintain proper system security and access controls

Reporting, Forms & Dashboards

Create and maintain Generic Inquiries (GIs), reports, dashboards, and forms within the ERP
Assist users with data visibility and reporting needs
Perform basic data checks and validations

ERP Projects & Improvements

Assist with ERP projects such as:
- new modules
- system enhancements
- process improvements
Participate in testing, user training, and go-live support
Help document business processes and system changes

Requirements

Bachelor’s degree (completed) in Information Systems, Business, Operations, Manufacturing, or a related field (or equivalent experience)
Strong analytical and problem-solving skills
Basic understanding of ERP systems and business workflows
Good written and verbal English communication skills
Strong interpersonal and customer-service-oriented mindset
Comfortable working with both technical and non-technical users

Advantages / Preferred Skills

ERP support or administration experience (Strong advantage)
Understanding of manufacturing business processes (BOMs, inventory, production, work orders) (Strong advantage)
Experience creating GIs, reports, dashboards, and forms in an ERP system (Strong advantage)
Basic understanding of SQL concepts and database logic (tables, key fields, relationships) (Strong advantage)
Acumatica ERP experience, especially Manufacturing Edition (Extreme advantage)
Project coordination or basic project management experience (Moderate advantage)
Business process mapping or workflow improvement experience (Moderate advantage)
Continuous improvement background (Lean, Six Sigma, process optimization) (Moderate advantage)
Advanced Excel skills (pivot tables, lookups, data analysis) (Moderate advantage)

What Success Looks Like

Users get timely, friendly ERP support
Common issues are resolved and documented
Reports and dashboards meet business needs
ERP projects run smoothly with minimal disruption
System usage and data accuracy improve over time

Key Skills

ERP SupportUser AssistanceTroubleshootingUser ManagementReportingData ValidationProject CoordinationBusiness Process MappingContinuous ImprovementSQLExcelManufacturing ProcessesCustomer ServiceAnalytical SkillsProblem SolvingCommunication Skills