Branch Experience Associate Manager - Rio Rancho, NM

Description

Del Norte Credit Union is seeking a passionate and service-driven Branch Experience Associate Manager to help us fulfill our mission of improving lives as a financial cooperative. This role is ideal for a dynamic leader who thrives on coaching teams, delivering exceptional member experiences, and driving branch success.

Join Our Team at Del Norte Credit Union!
We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.

Location

Rio Rancho, NM - This role will support both the Enchanted Hills and Southern Branch based on business needs. We are seeking candidates who are open to floating between both locations as needed.  

Schedule

Schedule requires supporting Monday – Saturday member service hours.

Essential Functions & Responsibilities:

In support of the Credit Union's performance excellence initiatives all managers are expected to take ownership of several strategically important responsibilities including:

• Support the Branch Experience Manager in overseeing daily branch operations to ensure efficiency, compliance, and achievement of strategic goals. 
• Coach and develop branch staff, fostering a high-performance culture through training, cross-training, and succession planning. 
• Promote a member-first culture by modeling and coaching empathetic service and financial education aligned with DNCU’s mission. 
• Assist in recruiting, onboarding, and motivating talent to meet performance and service standards. 
• Monitor branch activities to ensure compliance with policies, procedures, and regulatory requirements. 
• Facilitate team meetings and huddles to inspire, inform, and align staff with branch goals and service standards. 
• Participate in marketing and member engagement initiatives to support growth and awareness. 
• Collaborate on cross-functional projects and ensure timely completion of assigned tasks. 
• Maintain vendor relationships and support contract reviews, cost management, and risk mitigation. 
• Continuously improve branch processes and ensure completion of audits, certifications, and compliance training.

Performance Measurements:

1. To maintain a cohesive, highly trained and motivated staff, sufficient to meet the needs of members and receive feedback from employees. To maintain a work environment anchored in the creation of a World Class Experience and expanding the influence of Del Norte Pride.
2. Initiate plans and activities that support the credit union’s mission, vision, values, and strategic initiatives.
3. Develop and implement cost efficiencies and enhancements to products, pricing, and processes by monitoring trends in operations and deposit services.
4. Promote a cross sales culture based on member education within each Member Experience area of responsibility, both by example and training and coaching employees to identify opportunities.
5. Foster a climate based on employee development and open communication.

Salary

Starting pay: $57,572.06 – $71,965.08 annually, based on qualifications, internal equity, and budget.

Benefits

• Medical, Dental and Vision insurance. Available the first of the month following date of hire.
• 401(k) - Traditional or Roth
• Spanish Speaking Incentive
• Paid Time Off
• Eleven paid holidays/year
• Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
• Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.

Requirements

Experience

Three years to five years of similar or related experience.

Education

(1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in house training or apprenticeship program.

Interpersonal Skills

The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job and a high level of interpersonal skills are critical to the success of this position. Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting departments or divisions.

Other Skills

• Must demonstrate solid leadership and member service skills; excellent communication and problem resolution skills

• Ability to handle sensitive information with complete confidentiality and professionalism

• Excellent verbal and written communication skills

• Critical thinker and effective problem solver

• Collaborative service skills; proven, effective manager of high performers

• Willing and eager to exceed expectations; demonstrated excellence in all aspects of branch operations and administration

Physical Requirements

This position is primarily sedentary and requires the ability to remain seated or standing for extended periods while operating a computer and other office equipment. Manual dexterity is needed for typing, using a mouse, and handling documents. The role may involve occasional reaching, bending, or manipulating objects, as well as light lifting of up to 25 pounds. Visual and auditory acuity are required for reading documents, creating content, and communicating effectively. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.

Work Environment

Work is primarily performed in a professional office setting. The environment is generally quiet to moderate in noise levels and involves regular interactions with team members, vendors, community partners and public. The role requires occasional travel between office or branch locations and may include periodic extended hours to meet project deadlines or support events. Employees may experience occasional exposure to outdoor conditions while traveling or attending events.