Sales Supervisor

2/7/2026

The Sales Supervisor leads and motivates the sales team to achieve targets and ensures exceptional customer service. They also act as a liaison between customers and management while assisting in various store operations.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Steven Madden, Ltd. is globally recognized as a leading company in the fashion industry. What began as a modest $1100 investment in 1990 has developed into one of the most iconic brands in footwear. From a factory in Queens, NY, Steve Madden has revolutionized the shoe industry, merging years of experience with unique and creative designs. Inspired by rock and roll and his NY roots, Steve’s vision to provide on-trend women and men with an outlet to express their individuality is innovative, daring, and inspiring. Steve’s innate understanding of trends and unparalleled willpower have resulted in millions of customers worldwide and propelled his designs to the forefront of fashion. In addition to marketing products under its own brands including Steve Madden®, Kurt Geiger London®, Dolce Vita®, Betsey Johnson®, Carvela®, Blondo® and ATM®, Steve Madden licenses footwear, handbags and other accessory categories for the Anne Klein® brand. In addition, Steve Madden designs and sources products under private label brand names for various retailers. Steve Madden’s wholesale distribution includes department stores, mass merchants, off-price retailers, shoe chains, online retailers, national chains, specialty retailers and independent stores. Steve Madden also directly operates brick-and-mortar retail stores and e-commerce websites. In addition, Steve Madden licenses certain of its brands to third parties for the marketing and sale of certain products in the apparel, accessory, and home categories. With an emphasis on retail, wholesale, licensing and international business, there's a constant need for new ideas and versatility. Our environment is extremely fast paced and requires associates to maintain a balance of energy and professionalism. Steve Madden is about fashion-forward product and great people. Our employees are energized, intelligent and passionate about our business and committed to providing excellent customer service.

About the Role

Sales Supervisor (F/T)

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

● Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.

● Assist in training and developing a successful sales team.

● Ensure that all customer service initiatives are in place to address issues quickly and courteously.

● Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.

● Communicate effectively with customers, team members, management, and corporate stakeholders.

● Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.

● Be flexible and occasionally perform work outside of your specific role.

Requirements

● Minimum of 2-3 years of retail experience.

● High school diploma or equivalent preferred.

● Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.

● Excellent team-building skills.

● Strong verbal and written communication skills.

● Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

● Medical, Dental, Vision Benefits & Flexible Spending Accounts

● Life & Short/Long-Term Disability Benefits

● 401K Eligibility over the age of 21 with Company match after 6 months of employment

● Paid time off benefits including paid vacation, sick time, voting

● Virtual Health Care

● 50% off employee discount and 40% off immediate family discount

● Friends and Family Discount Events

● Free shoe every season/quarter

● Employee Assistance Program

● Tuition Reimbursement Program

● Career Growth

● Employee Referral Program

Key Skills

LeadershipTeam BuildingCustomer ServiceCommunicationOrganizational SkillsSales ManagementTrainingFlexibility