In-Flight Programs Manager

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach—but we don’t take ourselves too seriously. 

Your Team:

Join Flair’s In-Flight team, where structured programs and performance insight support the development and effectiveness of cabin crew operations. Reporting to the Director, In-Flight, the In-Flight Programs Manager is responsible for managing the Cabin Crew Line Check Program, the In-Flight Director Upgrade and Leadership Development Program, and leading assigned In-Flight projects. This role evaluates cabin crew effectiveness against expected performance outcomes, using data and program results to inform continuous improvement across In-Flight operations, standards, and training.

This role is based on-site at our Edmonton (YEG), Calgary (YYC) or Toronto (YYZ) office.

A Day in the Life:

The duties of the In-Flight Programs Manager include:

Management Oversight of the Cabin Crew Line Check Program:

• Maintains program documentation (i.e., program manual(s), training materials, forms) in accordance with the document control process.
• Maintains the related line check process in the In-Flight Operations Process and Procedures Manual.
• Develops the year-over-year master line check plan across crew bases, ensuring adequate resources and budget allocation.
• Partners with Crew Planning to schedule line check assignments and communicate assignments to the Line Check team.
• Completes program administration through tracking completions, updating the master plan, ensuring documentation accuracy and updates to crew files.
• Analyzes resultant data to determine metrics. Compile reports for In-Flight management that demonstrate overall individual Flight Attendant competency and compliance. Escalate trends requiring corrective action and make standards and training recommendations.
• Partners with operations and training, as required, to provide coaching support for Flight Attendants for unsuccessful line checks.
• Selects, trains and mentors the Line Check team members.

Management oversight of the In-Flight Director Upgrade and Leadership Development Program:

• Leads the full In-Flight Director upgrade cycle - recruitment, selection and training.
• Maintains program documentation (i.e., program manual(s), training materials, forms) in accordance with the document control process.
• Maintains the In-Flight Director upgrade process in the In-Flight Operations Process and Procedures Manual.
• Partners with Crew Planning to schedule line check/upgrade flight assignments and classroom training.
• Partners with In-Flight Training to schedule the regulatory portion of In-Charge Flight Attendant training and communicate assignments to the upgrade candidate and assessor.
• Completes program administration through tracking completions, ensuring documentation accuracy and updates to crew files.
• Supports the operations team with In-Flight Director coaching, performance improvement plans, or demotion.
• Enables crew member development opportunities through one-on-one coaching and mentorship outside of formal and required Flight Attendant training
• Identifies crew development needs to design and deliver In-Flight Director workshops, which provide leadership development and career progression.
• When applicable, partners with HR/Recruitment teams as required to support Direct Entry In-Flight Director recruitment and onboarding (following completion of Initial Training).

In-Flight Projects:

• Manages the portfolio of projects and associated management of change documentation on behalf of the In-Flight team, as assigned by the Director, In-Flight.
• Perform additional duties as assigned.

What You Bring to the Role: 

The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • A diploma or certificate in Curriculum Development or Instructional Design is considered a strong asset.
  • Training in Flight Attendant standards and instructional techniques is required.
• Experience:
  • Minimum of five (5) years of direct line experience as a Flight Attendant on a multi-crew aircraft; B737 experience is preferred.
  • Leadership and management experience is required, including experience leading unionized employees.
  • Demonstrated experience delivering results and engagement programs across large, distributed work groups.
  • Experience in liaison, project coordination, and analytics within an operational or training environment.
  • Strong facilitation experience, including leading training sessions or group discussions.
  • Operational knowledge of In-Flight operations, regulatory requirements, and safety standards.
• Skills and Abilities:
  • Proven ability to lead, coach, motivate, and develop employees in a high-performance environment.
  • Well-developed interpersonal and communication skills, with the ability to manage sensitive or complex discussions.
  • Strong conflict resolution and decision-making capability.
  • Effective planning, organizing, and time-management skills with the ability to meet deadlines.
  • Advanced proficiency in Adobe Acrobat Pro, Smartsheet, and Microsoft Office applications.
  • High degree of professionalism, integrity, discretion, and confidentiality.
• Requirements:
  • Clear criminal record check and satisfactory employment references.
  • Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here:

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary– A salary that reflects your experience and contributions.
• Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
• Retirement Savings – A pension plan with employer-matched contributions.
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey—Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by: February 21, 2026

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know. 

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com