Principal Engineer - ServiceNow Architect

Entain is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Entain, Bright Minds Shine Brighter. 

As ServiceNow Architect you are responsible to provide technical direction and mentorship to ServiceNow Dev team and ensure best practices in ServiceNow development and architecture. Leading the architectural design, development, deployment, and technical quality of the ServiceNow Platform focusing on HRSD, ITSM, App Engine Studio with future roadmap of ITOM, Now Assist & other new capabilities of ServiceNow

Reporting to the Head of Enterprise Application you will be part of the Enterprise Applications, India, and you play a pivotal role in developing applications using ServiceNow Platform Development & Administration.

Are you ready to be part of our journey to be crowned the undisputed champions of the sports betting, gaming, and interactive entertainment industry?

What you will do

• Lead the design and implementation of integrations using REST, SOAP, MID Servers, IntegrationHub, custom APIs and applications like JIRA, Slack, Azure etc. 
• Responsible for design and architecture of HRSD applications like HR case management, Enterprise On-boarding, HR integrations, Employee center, HR taxonomy, etc.
• Design and Develop OOTB and custom applications on the ServiceNow platform
• Work closely with the user experience and platform team to create and enhance the HRSD Employee portal and mobile application.
• The developer will be involved in developing and maintaining Processes on the ServiceNow platform and will need excellent knowledge of Service Portal setup, JavaScript, HTML, and CSS. jQuery, AJAX, angular.js, etc.
• Future ready for ITOM modules like Discovery, CMDB, Event Management, Service Mapping, Orchestration & emerging technologies like NowAssist, NLU etc. 

• Collaborate with business stakeholders to translate functional requirements into technical architecture and design

• Testing of new and existing functionality
• Documentation of new and existing process
• Training of end users Experience and Skills Required

• 8-12 years of experience in developing applications using ServiceNow platform Development & Administration)
• Collaborate with business stakeholders to translate functional requirements into technical architecture and design.
• Experience designing ServiceNow solutions across ITSM, HRSD, CMDB, Asset Management, or other major modules.
• Expertise with ServiceNow Human Resource Service Delivery application in the area of HR case management, HR lifecycle events (Onboarding, offboarding, etc.), and Employee Centre.
• Should have Architectural experience in ServiceNow HRSD
• Extensive experience creating custom Widgets using HTML, CSS, Bootstrap, AngularJS, etc.
• Experience with the Now mobile app.
• Experience in extensive cross-browser testing and support.
• Hands-on ServiceNow integration experience using Web Service, SOAP/REST.
• Practical experience in ServiceNow integration with ERP systems like Oracle Cloud
• An appreciation of supporting production systems and end users.
• Passion for working in the Enterprise Applications area.
• Exceptional problem-solving skills, and strong analytical & debugging skills.
• Understanding of software development processes.

Nice to Have:

• ServiceNow certified HR Implementation Specialist
• Experience with other ServiceNow applications like ITSM, SAM, and Now Platform.
• Adherence to agile development methods like SCRUM Qualifications
• Bachelor’s / Master’s Degree in Engineering / Technology

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in [insert location of role], you can expect to receive great benefits like:

• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.  

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain India, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.