Chargeback Specialist – Tebex

We’re on the hunt for a sharp, detail-oriented Chargeback Specialist to join Tebex’s payments and compliance team, helping protect our platform while empowering in-game creators to build sustainable businesses.

As a guardian of platform integrity, you’ll play a key role in managing Tebex’s risk profile – reviewing disputes, safeguarding payouts, and identifying emerging fraud patterns. You’ll work closely with cross-functional teams to maintain industry-leading chargeback performance while striking the right balance between seller experience and platform safety.

So if you thrive on precision, enjoy spotting patterns before they become problems, and want to help keep the world’s leading UGC monetization platform safe and trusted – this quest is for you.

Responsibilities

In this role, you will:

• Review inbound chargebacks, create defense documentation, and manage disputes in line with established processes.
• Assess seller payouts and projects flagged for potential risk or fraud concerns.
• Identify emerging fraud trends and proactively surface insights to relevant stakeholders.
• Respond to risk and fraud-related payment inquiries from sellers through our support systems.
• Collaborate with internal teams to provide risk and fraud guidance where needed.
• Identify ways for sellers to achieve their goals while minimizing platform risk.
• Maintain high standards of accuracy, consistency, and attention to detail across all workflows.

Requirements

• 1+ year of experience in payments, fraud prevention, or customer-facing risk-related roles.
• Strong attention to detail with a structured, process-driven approach to work.
• Excellent written and verbal communication skills.
• Proven ability to assess risk and apply sound judgment.
• Openness to feedback, collaboration, and continuous improvement.
• Solid problem-solving skills with the ability to work independently.

Bonus Points

• Experience handling chargebacks, disputes, or working with payment providers.
• Familiarity with AML, KYC, or compliance-related processes.
• Interest in gaming, digital marketplaces, or creator-driven platforms.
• Ability to notice suspicious patterns before they insist they’re not suspicious.

What you’ll get:

• Remote Work: Work from home or anywhere that works for you
• Private Health Insurance: Comprehensive coverage for your peace of mind
• Stock Options: Be part of our shared success
• Wellness Reimbursement: Support for mental health therapy, fitness activities, classes, and related equipment
• Gaming Allowance: A dedicated budget for games and gaming equipment
• Vacation & Holidays: 33 paid days off per year (including UK bank holidays)
• Annual Compensation Review: Ensuring your package remains competitive and rewarding
• Personal Development Budget: For courses, training, and professional growth