Transition Support Program Manager

Description

Position Function: 

Under the general administrative direction of the Director of Intake, the Transitions Support Program Manager is responsible for the scheduling, safety, cleanliness maintenance, coordination, support, and oversight of OCOK Child Watch programs. The Program Manager ensures that the Child Watch program effectively meets the supervision needs of each client, that staff are appropriately supervised and supported in delivering services, and that the goals regarding conduct and performance are achieved and established personnel policies are implemented. The Program Manager is sensitive to the service population’s cultural and socioeconomic characteristics and performs any other duties as directed by the Director of Intake

Working Conditions: 

The position requires exposure to confidential information and must maintain confidentiality and follow policies related to personnel, clients, and personnel and client records. Extended walking and standing daily. Must always be physically able to use authorized crisis intervention techniques. Working conditions include exposure to children and youth placed in a 24-hour residential environment on a daily basis. This could include clients with behavioral problems, including possible physical aggression. Will also be exposed to the typical hazards of the residential environment related to household activities, cleaning agents, and food preparation. Exposure to illness and blood exists. Residential programs do not close for holidays or inclement weather. They operate 24 hours a day, 7 days a week, and 365 days a year.

Exposure to Confidential Information:

The position requires exposure to confidential information and must maintain confidentiality and

follow policies related to personnel, clients, and personnel and client records. 

Key Expectations/Responsibilities:

Working Relationships:

· Represent OCOK in the community in a professional, responsible and ethical manner

· Work closely with other OCOK programs and departments to coordinate and facilitate placement for youth served

· Establish a respectful relationship with program staff and persons served to help them gain skills and confidence.

· Work in collaboration and partnership with all program teams, in a friendly, compassionate, courteous, and positive manner at all times.

· Work as a team player and exhibit professional behavior and a positive attitude with youth, their families, the program, and other external partners that reflects positively on the Agency and is consistent with Agency policies and practices.

· Work independently while maintaining regular communication with the Director of Intake regarding status of Child Watch activities.

· The position is responsible for coordination with staff and contact with permanency specialist, parents, guardians, relatives, school personnel, therapists, case managers from other agencies, psychiatrists, law enforcement officials, other external youth and adults, and other community members. 

· Will have discussions with staff about schedules, coordination with all staff serving shifts, outline of duties to be conducted during shifts, and review of documentation needed by shift staff. The position also involves oversight of the cleanliness, orderliness, and supplies of the home.

Leadership and Oversight

· Coordinate OCOK staff working in the Child Watch program.

· Continually assess the educational/training needs of staff and seek out training opportunities that will help to address those needs 

· Coordinate orientation for all new staff and ensure all staff receives training needed to successfully work with clients and assist them in meeting their goals. 

· Ensure staff maintains required training by communicating needs with the Director of Intake and OCOK Training Department. 

· Ensure the provision of 24/7/365 on-call support for the program and staff and actively participate in on-call duties as scheduled 

· Foster teamwork, and nurture a positive working environment by fostering engagement and retention through communication, feedback, positive performance, and recognition

· Sets performance goals, provides ongoing feedback and coaching during child watch. 

· Maintain an active presence at Child Watch, to ensure OCOK policies and client needs are being met, monitor service delivery and make recommendations for improving safety and trauma informed care. 

· Ensure work time is utilized effectively to maximize productivity

· Actively participate in supervision and communication with supervisor

· Maintain high ethical standards which are outlined in the OCOK Child and Family Services policy and procedure manual and those that apply to individual licensure

Program:

· Create and provide oversight of the program’s daily schedule to ensure it meets the needs of clients served.

· Oversee program staffing patterns and scheduling to ensure appropriate coverage.

· Ensure all safety plans and behavior management plans for clients are implemented and followed.

· Ensure facility is maintained in a manner that is clean, safe and meets agency expectations

· Maintain compliance with OCOK policies and procedures at all times.

· Complete a minimum of weekly facility inspections, daily when on-site, and maintain cleanliness to ensure a safe and clean environment that meets OCOK standards.  

· Monitor storage and administration of client medications and ensure that policies are followed.

· Plan, lead, and participate in collaborative staff meetings

· Manage the CWOP belongings. 

· Provides oversight of child watch staff by officing at the main child watch location. Provide drop in oversight at alternate sights. 

· Define guidelines and rules for youth in the facility.

· Develop a list of appropriate recreational activities for staff to conduct with youth.

· Maintain cleanliness of facilities.

· Provide orientation of shift responsibilities and facility operations for staff providing supervision of youth in the facility.

· Manage all staff change transitions and oversee that all paperwork is completed accurately and timely.

· Manage medication storage and documentation.

· Manage all SIR’s with accuracy and timeliness.

· Manage other required documents or procedures.

· Provide on-call support for the program.

· All duties as assigned. 

· Professionalism (including but not limited to consistent and reliable job performance, awareness and use of professional ethics to guide practice, ability to work collaboratively with others) 

· Awareness and appreciation for cultural and human diversity (including gaining knowledge and skills to meet the needs of clients of different race, ethnicity, nationality, religion/spirituality, gender identity/expression, sexual orientation)

· Applied human development (including but not limited to understanding the developmental needs of clients in the program)

· Develop relationships and communicate effectively with team members. Permanency Staff, and other OCOK staff.

· Schedule and manage appropriate staffing for CWOP.

· Maintain a positive work environment by fostering engagement and retention through communication, feedback, positive performance, and recognition. 

· Actively participate in supervision and communication with Intake Director. 

· Maintain high ethical standards which are outlined in the ACH Child and Family Services policy and procedure manual.

Documentation and Reporting:

· Review and approve all child watch schedules.

· Complete all paperwork in a timely manner in accordance with State of Texas guidelines

· Review, approve, report, and track all Incident Reports completed by child watch staff.

· Regularly review and approve program documentation to ensure quality as well as compliance with OCOK standards.

· Submit all maintenance requests.

Program Development and Evaluation:

· Continually assess the continuing education needs of child watch staff and staff’s application of policy and procedures. 

· Provide ongoing evaluation and development/continuous programmatic improvements as needed to meet the needs of the service population.

· Monitor client data entered in electronic systems for accuracy, completeness, and compliance with program requirements monthly.

· Assist in development of program related improvement processes and evaluation 

Core Competencies

· Professionalism (including, but not limited to, consistent and reliable job performance, awareness and use of professional ethics to guide practice)

· Cultural and human diversity (including, but not limited to, gaining knowledge and skills to meet the needs of clients of a different race, ethnicity, nationality, religion/spirituality, gender identity/expression, sexual orientation)

· Applied human development (including, but not limited to, understanding the developmental needs of those at risk and with special needs)

· Relationship and communication (including, but not limited to, working with clients and staff in a collaborative manner)

· Trauma-Informed Care (including, but not limited to, understanding trauma and the capacity to implement the most effective and current trauma informed interventions within assigned programs)

Requirements

Education: Bachelor’s degree in Human Services or related field and four or more years of relevant experience or Master’s degree in Human Services or related field with two years of relevant experience required. Current Licensed Child Care Administrator license is highly preferred. 

Experience: 

· One year of experience in a licensed residential program, child placing agency or treatment setting working with children, youth and/or families 

· One year of supervisory experience required

· Understanding of trauma informed care principles required

· Training and experience in Trust Based Relational Intervention preferred

· Licensed Child Care Administrator highly preferred

· Proficient knowledge of Microsoft software and the ability to learn databases as needed

Other:

· Valid Texas driver’s license within 90 days of establishing Texas residency

· Acceptable driving record