Cluster Duty Engineer

Discover two dynamic and distinguished properties located on the iconic Palm Jumeirah in Dubai. Both parts of the renowned Minor Hotel Group, NH Collection Dubai the Palm and Dukes the Palm, Dubai Hotel offer a unique blend of vibrant hospitality, global standards, and local character.

NH Collection Dubai The Palm

A vibrant addition to Dubai’s hospitality scene, NH Collection Dubai the Palm is set on the exclusive West Beach and offers seamless access to Nakheel Mall and other major city attractions such as Burj Khalifa, Dubai Marina, and Dubai Mall.

This 14-storey contemporary hotel features:

• 227 chic guest rooms and suites
• 306 stylish serviced apartments
• A sunset-facing rooftop infinity pool with a sophisticated lounge and bar
• A lively sports bar, soon to be one of Dubai’s favourite social hotspots

Infused with energetic charm and modern elegance, NH Collection Dubai the Palm is redefining contemporary luxury on the Palm.

 Dukes The Palm, Dubai Hotel

Synonymous with timeless British sophistication, Dukes The Palm, Dubai Hotel brings a touch of classic elegance to the city’s vibrant hospitality landscape. With spectacular views of the Arabian Gulf and Dubai Marina skyline, this 5-star destination offers:

• Upscale rooms and luxurious suites
• Award-winning dining experiences
• A private beach and stunning infinity pool
• World-class service rooted in excellence and attention to detail.                                                         

As part of the Minor Hotel Group, both properties are committed to creating memorable guest experiences and providing meaningful career growth opportunities.

We are seeking a detail-oriented and analytical Cluster Duty Engineer to join our organization in Dubai, United Arab Emirates. In this role, you will be responsible for managing and maintaining our server cluster infrastructure, ensuring optimal performance and reliability of our systems. The ideal candidate will demonstrate exceptional organizational skills and the ability to respond efficiently to technical challenges in a fast-paced environment.

• Monitor cluster systems and infrastructure performance using industry-standard monitoring tools and dashboards
• Respond promptly to system alerts and incidents, analyzing root causes and implementing effective solutions
• Perform routine maintenance tasks, including system updates, patches, and configuration management
• Troubleshoot hardware and software issues affecting cluster operations and document findings thoroughly
• Maintain detailed technical documentation of cluster configurations, procedures, and incident resolutions
• Collaborate with cross-functional teams to optimize system performance and capacity planning
• Execute backup and disaster recovery procedures to ensure data integrity and business continuity
• Conduct system diagnostics and performance analysis to identify optimization opportunities
• Escalate critical issues to senior engineering staff when necessary and provide comprehensive incident reports
• Adhere to established protocols and standard operating procedures for all cluster management activities

**Required Skills:**

• Server and cluster management expertise
• System monitoring and troubleshooting proficiency
• Strong analytical and problem-solving abilities
• Technical documentation and communication skills
• Incident response and resolution capabilities

**Required Experience:**

• 2-5 years of experience in cluster engineering, infrastructure engineering, or related technical role
• Proven experience managing server environments and data center operations
• Hands-on experience with system monitoring tools and performance analysis

**Preferred Skills:**

• Knowledge of virtualization technologies (VMware, Hyper-V, or KVM)
• Scripting and automation capabilities (Python, Bash, or PowerShell)
• Experience with cloud platforms (AWS, Azure, or Google Cloud)

**Education & Certifications:**

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent professional experience)
• Relevant industry certifications such as CompTIA A+, Network+, or vendor-specific certifications (Cisco, Red Hat, etc.)