Sales Representative II

2/12/2026

The Sales Representative II solicits sales orders by visiting customers, assisting them in choosing the best refractory products, and providing technical assistance through the sales lifecycle to maximize business and profit margins. This role involves scheduling sales calls, monitoring inventories, handling complaints, providing quotations, performing business reporting, and developing ongoing customer relationships.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Calderys is a leading global provider for industries operating in high-temperature conditions. The Group specializes in thermal protection for industrial equipment with a wide range of refractory products and advanced solutions to enhance steel casting, metallurgical fluxes, and molding processes. With a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI (HarbisonWalker International), Calderys’ international network of experts ensures an end-to-end offer with tailored services. Drawing on over 150 years of experience, Calderys supports its customers in their energy transition needs. Headquartered in Paris, France, the Group counts 4,500 employees (excluding contractors), and 50 plants on five continents. Calderys - Forged in legacy. Fueled by excellence.

About the Role

HWI has a fantastic opportunity to join our Sales team as a Sales Representative II.

Summary

The Sales Representative II solicits sales orders by visiting customers and assists customer in choosing the best refractory products for their particular application. The Sales Representative II provides technical assistance through the sales lifecycle from selection to installation of the product and is focused on obtaining the maximum amount of business with the best profit margin. The position is responsible for ongoing relationship development with customers.

Responsibilities

Scheduling and making sales calls with new and established customers, end users, and contractors; initiating joint sales calls and jobsite visits with customers including troubleshooting problems
Monitoring material inventories, DC business levels, handles complaints, assists with collections, follow-up on orders and deliveries and other miscellaneous activities
Providing timely and accurate sales quotations and proving timely follow up to customer inquiries/complaints
Performing business reporting, forecasting, and planning including CRM input; reviewing sales budgets and miscellaneous company data
Making sales and product presentations
On site assistance and oversite for key product trails, orders and other technical visits.

Requirements

Requires B.S. degree in Engineering, Industrial Technology or related fields, or equivalent practical field experience
Requires general knowledge of refractories
Requires computer operation skills, including proficiency in Microsoft Office Suite with advanced Excel expertise
Requires strong interpersonal and communications skills and the ability to work effectively in a team environment
Requires strong analytical skills and the ability to assemble and quickly analyze data
Requires strong industry-specific knowledge coupled with the ability to manage supplier relationships
Requires excellent organization skills with accurate and precise attention to detail
Requires self-motivation with the ability to adapt quickly
The Sales Representative II requires four plus (4+) years of refractory or industrial-based field experience with emphasis on sales and marketing.
Weekly travel to customer locations

Physical and Environmental Requirements

Physical Activity: Requires more than 2/3 of time standing, talking or hearing and less than 1/3 of time sitting, walking, using hands and fingers, reaching, climbing/balancing, stooping/kneeling/crouching/crawling and tasting/smelling.
Lifting: 50 pounds less than 1/3 of the time.
Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception.
Environment: Requires less than 1/3 of time working in an office setting, working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, fumes or airborne particles, vibration.
Noise: Requires working in quiet conditions.

Key Skills

Sales Order SolicitationCustomer Relationship DevelopmentTechnical AssistanceProduct SelectionInstallation SupportSales CallsJobsite VisitsTroubleshootingInventory MonitoringComplaint HandlingCollections AssistanceSales QuotationsBusiness ReportingForecastingCRM InputProduct Presentations