Technical Customer Success Manager

BIScience is a global, AI-driven data company. We deliver a digital marketing analytics and advertising intelligence to brands, agencies, research firms, investors, and platforms across more than 60 markets, including hundreds of Fortune 500 companies. BIScience transforms large-scale, multi-channel digital data into clear, actionable metrics and insights to help organizations benchmark performance and optimize strategy. Our technology is built on high-quality data, robust measurement frameworks, and scalable ML and LLM pipelines that power our products

We are seeking a proactive and customer-focused Technical Customer Success Manager to own and grow relationships with our customers. In this role, you will ensure clients successfully integrate, adopt, and derive ongoing value from our data delivery products. You will act as the strategic partner for customers, helping them optimize their data usage, resolve issues quickly, and expand their engagement over time.

Responsibilities:

Customer Onboarding & Integration 

• Lead onboarding for new customers, ensuring smooth implementation and time-to-value. 

• Coordinate technical setup, integration support, and data validation in partnership with data and integration teams. 

Ongoing Customer Success & Retention 

• Serve as the primary point of contact for assigned accounts. 

• Monitor customer health to proactively address risks. 

• Ensure customers meet their business goals through effective use of our data products. 

Technical Relationship Management 

• Translate customer requirements into actionable feedback for internal teams. 

• Support troubleshooting of data quality issues, delivery interruptions, or integration challenges. 

• Build strong relationships with customer stakeholders, including product managers, analysts, and engineering teams. 

Value Realization & Expansion 

• Identify opportunities for upsell/cross-sell and drive renewals and expansion. 

• Help customers maximize ROI through QBRs, and strategic roadmap discussions. 

Customer Advocacy & Product Feedback 

• Act as the voice of the customer internally, advocating for improvements. 

• Gather structured feedback to inform product development and prioritization. 

• Contribute to scalable CS processes, playbooks, and knowledge resources. 

Requirements

• 3+ years of experience in Customer Success, Account Management, or Technical Support in a SaaS or data-centric business. 

• Strong understanding of data delivery concepts such as ETL pipelines, data formats (JSON, CSV), and integrations. 

• Experience with SQL and database management tools– required. 

• Proven track record of managing customer relationships, renewals, and retention. 

• Experience with customer success tools ( e.g. Salesforce) 

• Excellent communication skills with both technical and non-technical stakeholders; fluent in English. 

• Ability to manage multiple accounts and priorities in a fast-paced environment. 

• Experience supporting enterprise customers with complex integrations.