Technical Support Engineer

2/16/2026

This role serves as the local technical expert for TOMRA's reverse vending products, acting as a key liaison between partners, customers, technicians, and system users, while also bridging communication between TOMRA Collection Australia and the global head office in Norway. Daily tasks involve building product knowledge, analyzing machine data, suggesting performance improvements, acting as an escalation point for technical issues, and developing market-specific solutions.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

We design and manufacture sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world’s most advanced grading, sorting, peeling, and analytical technology. Over 8,000 units are installed at food growers, packers, and processors around the world for fruits, nuts, vegetables, potato products, grains and seeds, dried fruit, meat and seafood. Our mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart and easy-to-use technologies. To achieve this, we operate centers of excellence, regional offices, and manufacturing locations within the United States, Europe, South America, Asia, Africa and Australasia. TOMRA Food is a member of the TOMRA Group that was founded on innovation in 1972 that began with design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. TOMRA has ~100,000 installations in over 80 markets worldwide and had total revenues of ~9,3 billion NOK in 2019. The Group employs ~4,500 globally and is publicly listed on the Oslo Stock Exchange (OSE: TOM). For further information about TOMRA, please see www.tomra.com

About the Role

Company Description

TOMRA: Where Innovation Meets Impact

At TOMRA, we’re not just recycling - we’re reinventing it.

Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and out of our oceans, streets, and landfills. Thanks to our cutting-edge reverse vending technology, used containers get a second (and third, and fourth!) chance at life turning back into containers again and again.

With over 900 collection points across New South Wales, Queensland, Northern Territory, Western Australia, Victoria, and Tasmania, we’re proud to be making a real difference across Australia.

When you join TOMRA, you become a Looper and part of a passionate crew that’s all about doing good for the planet and our communities. We live and breathe our values of Responsibility, Passion, and Innovation, and we’re always looking for people who share that energy to join us.

We’re also proud to be an equal opportunity employer, celebrating the diversity of our team and the communities we serve. No matter your background, culture, language, or life journey- your perspective matters here.

Ready to loop in?

Learn more at www.myTOMRA.com.au and follow us on Facebook, Instagram, X, and LinkedIn.

Job Description

The Technical Support Engineer is the local technical expert for TOMRA’s reverse vending products.

You will be a key stakeholder between our partners, customers, technicians and system users. This role will act as the conduit between TOMRA Collection Australia (TCA) and TOMRA’s global head office in Norway.

Multiple roles are available with experience ranging from recent graduate to experienced mechanical/ electrical engineers.

Your mechanical/ electrical skills along with an analytic mindset will be of great value to the team while you fulfill some of these daily tasks:

Build a comprehensive understanding of the TOMRA’s product portfolio
Analyse data gathered from, report and follow up on installed machines according to SLA’s
Suggest, develop, test and implement performance improving actions
Act as the escalation point for technical queries or requests regarding TOMRA’s various RVM’s and resolve technical issues that may arise
Perform software and hardware testing
Create and maintain training material and product documentation
Deliver training to Technicians, other Field Teams and Service Centre Operators
Develop market-specific solutions for equipment/RVMs
Provide support to various projects in TCA
Support machine installation and deployment processes
Implement performance improving actions across TCA’s RVM portfolio

Qualifications

To be a successful Technical Support Engineer you will have:

Engineering Degree majoring in Mechatronics, Mechanical or Electrical preferred
Strong data analysis capabilities
Strong ability to communicate clearly with both internal and external stakeholders
Solution and result driven
Ability to learn and adapt new concepts
Previous hands-on or field experience is preferred
Proven experience developing products or system improvements

Additional Information

What's in it for you?

Be part of a purpose-driven organisation making a real impact on sustainability.
Work with passionate, collaborative teams in a supportive environment.
Be a part of doing great things for the planet and communities!

Does this sound like you?! If so, we would love to hear from you!

Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, X, and LinkedIn

Key Skills

Technical SupportReverse Vending TechnologyMechanical SkillsElectrical SkillsData AnalysisStakeholder ManagementProblem SolvingSoftware TestingHardware TestingTraining Material CreationTechnical Query ResolutionPerformance ImprovementMechatronics