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Clinical Manager

2/16/2026

The Clinical Manager oversees the effective functioning of a clinical department, focusing on supervisory duties, quality assurance, and staff management to maintain high patient care standards. Key tasks include professional patient communication, resolving escalated patient issues, managing clinic equipment, and ensuring smooth patient flow.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Gregory J. Kent, M.D., and his staff have implemented a unique approach to eye care that is founded on a tradition of healthcare excellence. Your eyes and their care are as important and individual as you are. As part of our everyday philosophy of care, our eye doctors combine old-fashioned doctoring with an expert understanding of the latest developments in the ophthalmic field. The result is an intelligent approach to eye care that offers a wide range of innovative solutions to your personal eye care needs from the latest in eye glass and contact lens technology to the most advanced methods in refractive and cataract surgery, including implanting of lenses that help with up close vision. Dr. Kent is the first surgeon in Idaho to offer TECNIS® Symfony IOL to his patients. Symphony IOL lenses are the first and only presbyopia-correcting extended range of vision IOL. It delivers a full continuous range of high-quality vision with reduced incidence of halos and glare comparable to a multifocal IOL. We understand how important having regular eye exams are to you and your family’s health. That’s why at The Eye Associates we are dedicated to providing the highest quality service to meet all of your family’s needs. We have multiple eye doctors that are licensed Ophthalmologists and Optometric professionals, with a wide range of specialties from iLASIK to Cataract Surgery to the most cutting age procedures, such as KAMRA. Our eye doctors have provided personalized and detailed patient experiences since 1993 and we envision major growth in the Treasure Valley, from Caldwell to Meridian to Boise, serving all of your optometrist and ophthalmologist needs for years to come. See what others have said about their experiences with The Eye Associates. We help clients of all ages with pediatric eye care to contacts and glasses.

About the Role

Description

The Eye Associates, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.

The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization. This position involves supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards.

Job Responsibilities:

Communicate effectively with all patients in a professional and courteous manner; act as a role model to fellow employees.
Answer patient questions, including telephone inquiries. Responsible for handling all irate patients, assessing situations; and resolving problems.
Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed.
Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.
Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.
Prepare Shift planning each month to put the Doctors names of who is in each clinic per day.
Approve time-off requests and maintain the Time-off Calendar.
Provide additional support to ophthalmic technicians, including triaging phone calls from patients and returning patient phone calls.
Mentor Clinical Leads and Front Staff to ensure adherence to protocols.

Benefits:

As a team member at The Eye Associates, you'll enjoy:

Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
Matching 401(k)
Wellness Program
Paid Vacation & Holidays
Uniform Allowance
Training/Advancement opportunities

Requirements

High school diploma or equivalent.
Valid and active Driver's License.
Five years’ experience in supervision of clinical operations.
Certified Ophthalmic Assistant.

Key Skills

SupervisionQuality AssuranceStaff ManagementPatient CareCommunicationProblem SolvingEquipment MaintenanceWorkflow ManagementSchedulingTime-off ApprovalTriageMentoringProtocol Adherence