Case Manager

Description

YWCA Dayton, a 24-hour organization committed to eliminating racism and empowering women, is seeking an energetic and dedicated individual to join our team as a Case Manager. This exempt-level position requires a commitment of 40+ hours per week, including occasional evenings and weekends. The Clinical Manager is responsible for the overall management of clinical care, daily operations, and service delivery across YWCA Dayton’s Domestic Violence Shelter programs. This role ensures that all services are trauma-informed and survivor-centered, in alignment with YWCA Dayton’s mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all. Key responsibilities include providing supervision and clinical oversight to shelter and housing staff, ensuring high-quality care, regulatory compliance, and a safe, supportive environment for survivors and their families. The Clinical Manager also serves as a liaison to community partners, fostering collaborative relationships.

PRIMARY RESPONSIBILITIES: 

Leadership & Management

· Provide day-to-day management and oversight of shelter operations, ensuring smooth coordination of services and adherence to policies and procedures.

· Supervise, coach, and evaluate clinical and advocacy staff, fostering a culture of accountability, teamwork, professional growth, and trauma-informed practice.

· Ensure adequate staffing coverage for a 24/7 shelter, including scheduling and crisis back-up support.

Program Oversight

· Provide supervision and support for case managers and advocates in alignment with Ohio CSWMFT Board requirements.

· Oversee intake, comprehensive assessments, trauma-informed safety planning, and individualized service plans for shelter residents.

· Implement evidence-based, trauma-informed care models that address the complex needs of survivors of domestic violence and their children.

· Monitor client progress, program outcomes, and ensure proper documentation in case management systems.

Compliance & Quality Assurance

· Ensure compliance with state, federal, and funder regulations, including licensing, reporting, and grant requirements.

· Monitor adherence to organizational policies, confidentiality standards, and ethical guidelines.

· Lead continuous quality improvement efforts, including data collection, outcome evaluation, and program enhancements.

Collaboration & Community Engagement

· Partner with internal departments (housing, legal advocacy, clinical services) to coordinate holistic support for survivors.

· Build and maintain collaborative relationships with external agencies, law enforcement, healthcare providers, and community organizations.

· Represent YWCA Dayton in community meetings, coalitions, and professional networks related to domestic violence and trauma-informed care.

PERKS & BENEFITS: 

· Salary based on education and overall experience.

· Health, dental and vision coverage

· Generous PTO and holiday pay

· Life and AD&D insurance; Long Term Disability

· Employee Assistance Program

· YWCA Retirement Fund - Automatic enrollment upon completion of two years 1,000 hours or more worked per year). 

YWCA Dayton 

YWCA Dayton is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Applicants must be a US citizen authorized to work for an employer in the US, as sponsorship is not available. 

This position is in house only Monday – Friday (1st or 2nd shift; occasional evening and weekends may be required) and not remote at this time. YWCA Dayton operates 24/7 1st, 2nd and 3rd shifts, standard operation hours are 8:00am – 5:00pm. Applicants must be local with easily accessible transportation. All employment is decided on the basis of competencies, qualifications, merit, and business need.

Requirements

SKILLS & COMPETENCIES: 

· Strong leadership and staff development skills.

· Knowledge of trauma-informed practices, crisis intervention, and domestic violence dynamics.

· Excellent written and verbal communication skills.

· Ability to manage multiple priorities, remain calm under pressure, and model compassionate, survivor-centered care.

· Proficiency in Microsoft Office Suite and case management systems.

EDUCATION & EXPERIENCE: 

Required

· Bachelor’s degree in social work, Counseling, Psychology, or related field.

· Minimum 3 years of experience working in domestic violence, crisis intervention, or trauma-informed care settings.

· At least 2 years of supervisory or program management experience.

· Demonstrated expertise in trauma-informed care and practices.