Regional HVAC Filter Service Manager

Description

About Filter Services Inc./Mission Filtration (FSI/M):

Filter Services, Inc. believes that by helping maintain our customer’s filtration systems, we help them protect their most valuable assets: their people, their equipment, and their products. Our filter change-out services provide optimal air quality and return precious time back to our customers that allows them to focus on other important tasks within their facilities.

Filter Services Inc., (FSI) is a leading Master Distributor of filtration-related products, catering to diverse industries. FSI changes over 2200 filters daily at more than 4000 accounts, serving large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings. FSI prides itself on a distinctive market position, prioritizing individuals with outstanding communication skills and valuing personal growth for superior performance. FSI is rapidly growing and expanded into the Minneapolis, Indianapolis and St. Louis metro areas under the subsidiary, Mission Filtration. 

Top performers at FSI/M demonstrate integrity, teamwork, a passion for a remarkable customer experience, and an unwavering commitment to continuous improvement. 

Team & Position Description: 

In response to our company's growth and expansion, we are seeking a Regional HVAC Filter Service Manager to oversee the daily operations of our Service Department. The Regional HVAC Filter Service Manager will lead teams of field supervisors and technicians, coordinating the installation of HVAC filters for heating and cooling systems within commercial and industrial settings across Illinois, Indiana, Minnesota, and Missouri. With complete accountability for the Service Department, the Regional Service Manager will uphold our commitment to exceptional performance and outstanding customer service, while aligning with our Core Values. 

What you’ll do day to day: 

• Work closely with the team to develop comprehensive preventive maintenance plans and efficiency projects
• Supervise planned maintenance visits to clients, aiming to proactively upkeep HVAC systems, thereby minimizing downtime and mitigating potential issues
• Mentors, leads, coaches, and manages a regional team of HVAC service technicians, route drivers, and leads in performing scheduled filter change-outs, HVAC support services, and related equipment installations
• Plan, schedule, and optimize service routes and installation work to meet contractual frequencies, site access windows, and customer operational constraints
• Ensure all filter installations are performed in accordance with company standards, customer expectations, and manufacturer specifications.
• Monitor field quality, including filter installation accuracy, system cleanliness, workmanship, and first-time-right completion rates
• Spends at least 50% of time in the field training and working with techs or performing quality audits.
• Enforce compliance with safety policies and conduct jobsite audits, rooftop inspections, and ride-alongs to validate safe access methods (ladders, lifts, scissor lifts, fall protection, confined spaces, electrical safety, and use of PPE and lifting equipment) and correct service execution.
• Serve as the primary escalation point for HVAC system issues identified during service, including damaged housings, airflow restrictions, access limitations, unsafe conditions, and incorrect filter assessments.
• Work in conjunction with FSI Account Management team to coordinate with customer contacts, facilities teams, and property managers to resolve access issues and maintain uninterrupted service
• Oversee onboarding and ongoing technical training for technicians, including filter standards (MERV ratings), IAQ fundamentals, rooftop safety, and customer site protocols
• Ensure accurate documentation of service work, including unit counts, filter types, photos, airflow or condition notes, and customer sign-off
• Partner with inventory and warehouse teams to ensure correct filters, hardware, and installation materials are staged and available for each route
• Track and analyze KPIs such as route efficiency, service completion rates, rework, safety incidents, customer complaints, and missed or deferred units
• Review and approve technician timekeeping, mileage, expenses, and service documentation for accuracy and policy compliance
• Support continuous improvement by standardizing filter change-out procedures, reducing rework, eliminating waste, and improving route efficiency and safety outcomes
• Assist Director of Operations and Human Resources with workforce planning, seasonal demand coverage, and response to urgent or emergency service requests
• Act as a technical and professional role model, reinforcing a culture of safety, quality, accountability, and customer trust
• Effectively manage service expense budget to meet or beat established cost parameters for the Service department.
• Conduct interviews and actively participate in the hiring process to select and onboard new team members for the department.
• Travel to all FSI and Mission locations as required 

Requirements:

• 3-5 years of experience in managing service or fleet operations 
• Demonstrated experience managing service routes, installation schedules, and field operations across multiple customer sites
• A general technical understanding of Mechanical Systems 
• Strong understanding of jobsite safety, including rooftop access, fall protection, lift equipment, and PPE requirements and prior involvement with Safety Programs 
• Experience with selecting, and implementing technology relevant to fleet or route management and exhibits a high level of familiarity and comfort with contemporary technology.
• Proficient in MS Office or Google Workspace equivalent platforms
• Experience with NetSuite or other Oracle platforms is a plus.
• Ability to analyze, report, and employ KPI’s and operational metrics.
• Able to work with and be responsive to a cross functional team 
• Exceptional customer service proficiency  
• Demonstrated capacity for Leadership, Management, and Accountability 
• Must be able to pass a pre-employment background check 
• Hold a valid driver’s license and maintain a clean driving record

Physical Requirements:

• Comfortable and confident working in confined spaces, at heights and utilizing ladders 
• Ability to lift 50-75 pounds on a daily basis to perform service tasks 
• Ability to lift, climb, bend, reach, twist to access hard-to access mechanicals (e.g. roof hatches, bend beneath pipes, ceiling tiles, ductwork, access with ladder, climbing) 
• Comfortable working outdoors in various weather conditions, as 99% of daily duties are performed in outdoor settings

Please note: This role will be filled by our internal talent acquisition team, so no assistance is needed from any outside staffing agency at this time.

Salary range: $110-$125,000 annually.