Intake Coordinator

Description

Make Every Call Matter at Northern Illinois Hospice 

Are you an Intake Coordinator who thrives on purpose, pace, and people? At Northern Illinois Hospice, our Intake Coordinator roles are the front door to extraordinary care. Since 1979, we’ve been a trusted leader in hospice, and our Intake Coordinator team plays a vital role in guiding patients and families through the intake process with clarity, compassion, and confidence.

Why Northern Illinois Hospice?

Founded by the community for the community, Northern Illinois Hospice delivers patient-centered hospice care with heart. You’ll join a collaborative, mission-driven culture that values teamwork, respect, and professional growth—where every Intake Coordinator is supported to do meaningful work that truly matters.

A Day in the Life of an Intake Coordinator

As an Intake Coordinator, you will be the reassuring voice on the phone responding to admission calls, initiating referrals, and expertly managing the intake process from start to finish. You’ll use medical terminology daily while entering referrals into the EMR, scheduling visits, and coordinating with the Admissions Team. Each intake process you manage helps ensure timely, compassionate hospice care for those who need it most. Your accuracy with medical terminology keeps records compliant, complete, and ready for care.

 This position offers strong growth potential and is designed to evolve into the subject matter expert role for the intake and admissions process. 

Intake Coordinator Responsibilities

• Respond promptly and professionally to admission calls
• Initiate referral details and guide the intake process
• Schedule intake and admission visits
• Enter and track referrals in the electronic medical record using medical terminology
• Educate patients, families, and referral sources about hospice services
• Prepare reports, audits, and referral data to support the intake process
• Provide clerical and team support across admissions and education
• Ensure records are complete, scanned, and audit-ready with accurate medical terminology

Requirements

• Associate degree preferred
• Minimum 2 years of hospice and/or healthcare clerical experience
• Comfort using medical terminology and EMR systems
• Strong communication and organization skills

Salary Description

We support our employees’ wellbeing and regularly benchmark with other companies in our industry to offer an extensive Total Reward package for this position. The expected hourly wage range for this role is $22.75 – $29.50. However, final base pay will be carefully determined based on several factors, including education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Additionally, this role may be eligible for other forms of compensation and benefits.

Benefits for the Intake Coordinator:

Medical, dental, and vision coverage • HSA wellness account • Generous PTO • 401(k) with company match • Company-paid life, disability, and AD&D insurance

Ready to Apply?

If you’re a detail-driven Intake Coordinator who wants to master the intake process while making a real difference in hospice care, apply today. Our application is quick and easy. Submit your application online and take the first step toward a meaningful career with Northern Illinois Hospice.

About Us: 

Founded in 1979, Northern Illinois Hospice was created by the community to serve the community. As the region’s first hospice provider, we remain dedicated to delivering extraordinary care that brings comfort, dignity, and peace of mind to patients and families. Our team is made up of your neighbors—caring professionals who live here too—always ready to honor your needs and wishes with compassion and heart.

Northern Illinois Hospice is an equal-opportunity employer. We are committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Northern Illinois Hospice, we believe diversity makes us better.
 

Northern Illinois Hospice is a drug free workplace.