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Automotive Service Advisor / Writer

2/17/2026

The Service Advisor is highly customer-centric, responsible for selling, identifying, and documenting necessary service, maintenance, and repair work for customers. This includes advising customers on recommended services, offering additional repairs, computing costs, and explaining itemized estimates while meeting dealership standards for production and CSI ratings.

Salary

85000 - 130000 USD

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

We have been in the automotive Industry in Hemet, CA since 2008. We are located at 200 Carriage Circle in Hemet, California. Pedder Nissan became a stand alone Nissan franchise in August 2008 after being acquired from The Gosch Auto Group (Gosch Nissan). David Pedder the owner of Pedder Nissan has been a leader in sales, service, and customer satisfaction and has achieved numerous local and regional awards as acting General Manager and Co-Owner of other Automotive Dealership's within the Southern California Region. Recently including but not limited to Rogers & Rogers Toyota & Rogers & Rogers Nissan, before becoming the Dealer Principal and Owner of Pedder Nissan in Hemet, California. Pedder Nissan is currently ranked in the top 10 percentile in Riverside County out of over 200 independent and franchise dealers for car and truck sales, and is the largest single point stand alone dealership of any make in Hemet, Ca. From our inception, our family philosophy of doing business has remained the same... "Be Honest & Treat People Fairly." We have also been blessed with a large number of repeat and referral customers, and we work hard to continue to be deserving of your loyalty. We invite you to browse our web site at www.peddernissan.com for more information about Pedder Nissans' New Vehicle line up and Used Car & Truck Superstore! We hope to see you soon. Please give us an opportunity to earn your business... and remember It's Better at Pedder!!

About the Role

Description

The Pedder Automotive Group was founded in 2008 by David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.

We pride ourselves in having a great work environment that translates to a great customer service experience.

Our culture is anchored on three (3) basic principles – Pride, Respect, and Execute. As a leader and innovator in the industry, we are not only the best at what we do, we make sure that every employee feels that they belong, because after all, we are family.

Position Summary

The Service Advisor role is highly customer-centric and is responsible for selling, identifying and documenting service, maintenance, and repair service for customers.

What you'll do

Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore the vehicle to the condition specified by the customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Meets and exceeds dealership's standards for repair and order production while ensuring high CSI ratings

Requirements

What you bring

Automotive Repair / Service Advising experience
Ability to work independently and be self-motivated
Take-charge customer focused attitude focused on outcomes and high satisfaction
Strong organization skills, able to multitask, and can manage time to meet frequently changing deadlines in a fast-paced environment

Key Skills

Customer ServiceService AdvisingAutomotive RepairSalesDocumentationCost EstimationOrganizationMultitaskingTime ManagementSelf-MotivationCustomer Focus