CV Service Advisor

Description

As a CV Service Advisor, you will be responsible for providing exceptional customer service, accurately assessing vehicle needs, and efficiently managing the repair process. You will be the primary point of contact for customers, ensuring a positive experience from initial consultation to final vehicle delivery.

Responsibilities

• Customer Service: Greet customers promptly, listen attentively to their concerns, and provide clear, concise explanations of recommended services.
• Vehicle Assessment: Conduct thorough vehicle inspections to identify necessary repairs and maintenance.
• Estimate Preparation: Accurately estimate costs for repairs and services, including labor and parts.
• Repair Order Creation: Prepare detailed repair orders, including descriptions of work to be performed and estimated completion times.
• Communication: Effectively communicate with technicians, parts departments, and management to ensure timely and efficient service.
• Customer Follow-up: Contact customers to update them on the status of their vehicle and address any questions or concerns.
• Administrative Tasks: Maintain accurate records, process paperwork, and utilize dealership management systems.
• Other duties as assigned. 

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. 
• Education: High school diploma or equivalent
• Experience: Previous experience in automotive service or a related field
• Strong customer service skills
• Excellent verbal and written communication skills
• Proficiency in automotive repair terminology and diagnostic procedures
• Ability to work independently and as part of a team
• Valid driver's license

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 50 pounds
• Ability to bend, kneel, and crawl
• Ability to work in a fast-paced environment

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
• We’re a hospitality company that happens to sell cars, parts, and services. 
• We are a team. Everyone plays a role in our success. 
• Culture:?We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! 
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. 
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?