Customer Service Rep

Description

The Customer Service Representative (CSR) plays a central role in ensuring the accuracy and integrity of all customer transactions. This position requires consistent, high-volume data entry and precise verification of pricing and order information. As the first point of contact for customers, the CSR is responsible for entering and confirming all order details, maintaining up-to-date records, and ensuring that every transaction reflects the correct pricing and specifications. Absolute accuracy and attention to detail are essential for success in this role. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
(Other duties may be assigned)

• Data  Entry: Accurately and efficiently enter high volumes of order and  pricing information into the company’s order management system. Confirm all inputs for correctness and completeness.
• Pricing  Verification: Carefully review and verify all pricing information on quotes, orders, and invoices. Ensure accurate pricing is communicated to both customers and internal teams.
• Quote  and Order Management: Create and track quotes for customers, double-checking all data and pricing details before submission. Process incoming orders with close attention to all specifications and pricing.
• Order Tracking: Monitor the status of orders in the system, update records  as orders move through stages, and ensure customers receive current and accurate information.
• Customer  Communication: Respond promptly and professionally to customer inquiries regarding order status, pricing, and product availability. Clearly communicate any discrepancies or corrections.
• Documentation:  Maintain meticulous records of all customer interactions, transactions, and changes. Assist in generating reports as needed, ensuring all documentation is accurate and up-to-date.
• Cross-Department Coordination: Work closely with production and logistics to resolve any discrepancies in order or pricing information and facilitate timely fulfillment.

SUPERVISORY RESPONSIBILITIES
None 

EDUCATION/EXPERIENCE
High school diploma or equivalent; a degree in business or related field is a plus. Minimum of 5 years of experience in customer service, preferably in the manufacturing or distribution industry.

CERTIFICATION, LICENSES, REGISTRATIONS
N/A

SKILLS/ABILITIES 

• Exceptional  attention to detail and accuracy in all work.
• Demonstrated experience with high-volume data entry and pricing review.
• Strong communication skills; ability to clearly relay information and discrepancies.
• Proficient  with Microsoft Office Suite and order management systems.
• Well organized, capable of handling repetitive tasks without loss of focus.
• Ability to maintain professionalism and composure under pressure.

PHYSICAL DEMANDS 

This role requires prolonged periods of sitting at a workstation while entering and verifying data, frequent typing and extended computer use, and occasional standing, walking, and handling of physical documents as needed. 

WORK ENVIRONMENT
 

Office environment, within a dedicated customer service center or a larger corporate office with exposure to an industrial environment with larger equipment and machinery.