Client Sites Specialist

Description

JOB SUMMARY

Monitor and complete all foreclosure-related messages, processes, and tasks on the client sites. Update and respond as needed. Act as a liaison between clients and Foreclosure South Operations and Attorneys. Perform a variety of duties related to handling of loans in client systems to ensure we are meeting our clients’ standards and timelines in the process. 

RESPONSIBILITIES

• Utilize reports and system-generated workflows to identify matters requiring escalation; 
• Timely update general foreclosure processes on foreclosure files in internal case management system and client sites; 
•  Work client sites through all stages of foreclosure process;
• Monitor, re-project, and complete document processes for SOTs, assignments, deeds, and other documents;\
• Communicate with various departments and respond to various inquiries from clients and staff;
• Timely respond to system messages accurately and thoroughly with professionalism/courtesy;
• Upload/download documents as required;
• Perform any other client required system tasks;
• Maintain proper notes within internal and client system of record;
• Keep managers and/or team leads informed of issues of concern;
• Attend monthly performance calls with various clients; 
• Monitor client portfolio of loans within team structure, including scorecard handling and monthly reporting;

KNOWLEDGE, SKILLS AND ABILITIES 

• High degree of attention to detail;
•  Superb verbal and written communication skills;
•  Self starter with the ability to function with minimal supervision;
• Ability to analyze files for completeness; 
• Ability to multi task and prioritize tasks with competing priorities;
• Ability to work with staff and attorneys across multiple teams and states;
• Results driven with focus on achieving set goals for team;
• Effectively working as a team player and promote a congenial, collaborative environment;
• Prior knowledge of foreclosure processes.
• Proficiency in Microsoft Office products, including Word and Excel and Adobe PDF.
• Proficiency in client sites, including, but not limited to, Tempo, BKFS/ICE, ADR, Clairfire, and Vendorscape REQUIRED.

EDUCATION:

•  Associate Degree or the equivalent in professional experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

We offer a comprehensive compensation and benefits package, which includes a salary commensurate with your experience and accomplishments.

All applicants applying for U.S job openings must be authorized to work in the United States. 

**Because of the high volume of resumes received, only qualified candidates will be contacted for consideration**

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.