Provider Services Coordinator I - Memphis, TN

Description

Job Grade: 3

Purpose of job:

• To put back into processing all assigned invoices needing client support and/or assistance.
• To notify clients of what support and/or assistance is needed so processing of invoices can resume.
• Manage daily activities as directed to meet and/or exceed performance targets

Main Duties:

• Prepare, review, and distribute reports for clients notifying them of where their support and/or assistance is needed.
• Process responses from clients accordingly.
• Develop solid working relationships with clients.
• Speak with clients as needed to escalate and resolve issues.
• Speak with clients to provide education or clarification on processes or reports, and answer questions.
• Develop and maintain a solid working knowledge of client systems, processes, and practices.
• Update UHS applications and systems as needed and directed to document activities.
• Communicate and cooperate with other UHS staff as needed to accomplish duties.
• Provide feedback to company on methods to enhance service delivery and job function.
• Complete assigned duties and tasks and to meet job objectives, goals, and targets.
• Develop and maintain a solid working knowledge of company processes, practices, and product's.
• Train others as directed.
• Other duties assigned.

Requirements

Required Qualifications, Skills, Knowledge:

• High School Diploma required; Bachelor's degree preferred.
• Ability to build trust and relationships over the phone.
• Agile and critical thinker with ability to forward think and problem solve.
• Basic computer skills and proficient with Microsoft Office applications.
• Knowledge of the worker's compensation payor system and claims processing methods.
• Knows when to escalate a critical issue.
• Carefully reviews and checks the accuracy of information.
• "Can-do" attitude.
• Ability to manage multiple projects simultaneously.
• Strong customer service skills; ability to respond in a prompt, efficient, and professional manner.
• Controls his/her response when criticized or falsely accused by a client.
• Ability to learn and apply knowledge of new programs and procedures quickly.