Care Manager – Holocaust Survivor Programs

Description

AGENCY OVERVIEW:

Jewish Family and Children's Services (JFCS) has served the San Francisco Bay Area for 175 years. We offer world-class services to support individuals and families across all stages of life, including adoption, mental health, senior care, disability services, financial assistance, Holocaust education, and youth development. Our mission and work are rooted in Jewish values, and we serve people of all faiths and backgrounds.

Seniors At Home offers a wide range of services to help older adults live safe, healthy, and independent lives, including home care, personal assistant services, companionship, and specialized dementia and palliative care. We provide the Bay Area’s leading continuum of care for aging adults.

POSITION SUMMARY:

Under the supervision of the Director of the Holocaust Survivor Programs, the Care Manager delivers comprehensive supportive services and care coordination to Holocaust survivors using a person-centered, trauma-informed approach. This role conducts in-home and ongoing assessments; develops, implements, and monitors individualized care plans; coordinates internal and external services; supports client eligibility and restitution processes; and ensures timely documentation and compliance with all funder, regulatory, and agency requirements.

The Care Manager partners closely with clients, families, caregivers, Seniors At Home staff, home care vendors, and community agencies to promote client safety, independence, stability, and quality of life. This role serves as a primary point of coordination across service providers and advocates for client needs while ensuring continuity of care and responsible use of program resources.

COMPENSATION AND BENEFITS:

• Pay Range: $38.46 - $43.59 per hour (depending on experience)
• Employment Type: full-time, non-exempt position with benefits
• Employer 403(b) retirement match plus additional employer contribution (subject to eligibility)
• Cafeteria benefits plan that lets you customize coverage to fit your needs, with options like health insurance, FSAs, retirement plans, and wellness programs
• 16 holidays (10 federal and up to 6 Jewish holidays), annually
• 3 weeks of vacation and 2 weeks of sick leave, annually

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deliver ongoing supportive services to clients, family caregivers, and collateral contacts via phone, video, email, and in-person visits, including in-home visits at least every six (6) months, while maintaining confidentiality, professional boundaries, and consistent engagement
• Serve as the primary contact for assigned clients; establishing standards for communication, satisfaction monitoring and service quality
• Conduct in-home screenings and comprehensive assessments to evaluate client needs, establish supportive and advocacy relationships, and support clients in maintaining safe and independent living whenever possible
• Complete eligibility determinations and required reassessments for new and existing clients annually or more frequently based on changing clinical, functional, psychosocial, or environmental needs
• Develop, monitor and update goal-oriented, individualized, person-centered care plans in collaboration with clients and families, and JFCS colleagues, exercising discretion in determining service scope and priorities
• Resolve escalated client concerns and exercise judgment in determining appropriate interventions, referrals, or service modifications
• Maintain current knowledge of community resources, benefits programs, and service networks to support effective referrals, advocacy, and client education
• Promote services through community relationships and professional referrals
• Maintain accurate, timely, and complete documentation of all client contacts, assessments, care plans, referrals, and services in agency systems to ensure compliance with grant, funder, regulatory, and agency requirements

JOB QUALIFICATIONS:

• A Bachelor’s degree in Social Work, Gerontology, Human Services, Public Health, or related field is required
• Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist or higher social services licensure preferred
• Valid California Driver’s License, access to reliable transportation, and proof of automobile insurance coverage is required; Ability to travel to all JFCS regions or program sites
• Minimum of 3 years’ experience in home care, aging services, or related healthcare field
• Prior experience conducting assessments and person-centered, trauma-informed care; cultural humility, and experience working with vulnerable populations highly preferred
• Intermediate proficiency in Microsoft Office Suite. Experience with Electronic Health Records ( E H R) , client databases, or CRMS
• Bilingual fluency in Russian is desirable

All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. JFCS is an Equal Opportunity Employer.