WFJ Technician

Chanel is a world leader in creating, manufacturing, and distributing luxury products including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

We are currently recruiting a Watches & Fine Jewellery Technician to join the in-house Watch Repair Workshop in Sydney.

ABOUT THE JOB

Serving as a Watch Technician and Brand Ambassador, this position is dedicated to delivering exceptional client experience and upholding the highest standards of professionalism in all aspects of Quality Control, Repair, and Care Services for our Watch and Fine Jewellery clients across ANZ.

This role is instrumental in supporting the CHANEL client as well as the After Sales & Quality Department, Watches & Fine Jewellery Department and the retail teams by providing exemplary After Sales & Quality services and consistently maintaining the utmost standards of excellence throughout every interaction and repair service.

WHAT IMPACT YOU CAN CREATE AT CHANEL

Partnering with the Head of Les Ateliers, you will also engage the clients by sharing craftmanship knowledge, care techniques and material insights while showcasing CHANEL’s savoir-faire during fittings, consultations, and dedicated Les Ateliers events when required.

YOU ARE ENERGIZED BY

Its is vital you are energized by the luxury Watch and Fine Jewelry category including the product, technologies, movements and gemstones, and you will display high levels of interest in continual learning with the product mix. You will also be proactive in seeking opportunities to enhance operational efficiency and productivity, while maintaining global standards.

WHAT YOU WILL DO

• Perform in-house quality control and repair services for CHANEL watches and fine jewelry.

• Conduct QC inspections for all watches and fine jewelry, including existing stock, consignment, new shipments, and client pieces upon request.

• Execute watch repairs including timepiece diagnostics and after-sales service assessments and preparing service proposals in alignment with professional standards.

• Perform fine jewelry repairs including engraving, cleaning, shining, and polishing services, diagnosing functional issues and recommending services in accordance with professional standards and repair of fine jewelry pieces.

• Maintain a thorough understanding of equipment required for repair tasks and perform basic maintenance checks to ensure optimal functioning, reporting any issues promptly.

• Provide technical advice to internal and external stakeholders regarding product quality and functionality.

• Conduct demonstrations and deliver basic training to boutique staff on watch and fine jewelry repair processes.

• Monitor KPI’s to ensure timely, efficient, and high-quality repairs in accordance with service level agreements

WHAT YOU WILL BRING

• Proven competency with a minimum of five (5) years and above of exposure and experience in watch repairs and fine jewelry services.

• Possess Level 3 Watch Repair Technical Skills

• Diploma/WOSTEP Professional Certificates and above

• Strong verbal and written communication skills and then ability to be client facing when required.

• Proficient in IT systems with the ability to navigate multiple platforms and channels

• Passion for the world of watchmaking and continual learning within the industry.

• The ability to work between the Market Street and Distribution Center workshops.

WHAT CHANEL CAN OFFER YOU

In this position, you will have the opportunity to further develop your skills with luxury timepiece and jewelry through career planning resources, development through formal training programs (in-house and externally), coaching and more.

Chanel is committed to rewarding people competitively and offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally. 

We strongly encourage your application as we value the perspective, experience, and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer, and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.