Data Entry Specialist - Customer Service

Description

About the Company

As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more. 

Be part of making a difference 

At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day.

Role: Data Entry Specialist - Customer Service 

Reports to: Customer Service Manager

FLSA: Non-Exempt

Location: El Cajon, CA 

Why this role is important at Genesee Scientific? 

The Data Entry Specialist is an important member of the Customer Service team. This role ensures high-volume customer orders and related system updates are entered accurately and efficiently, supporting consistent and reliable customer experience. With a primary focus on transactional accuracy and data integrity, the Data Entry Specialist helps maintain clean, dependable system records that support smooth order processing. This role also provides backup support to the Customer Service team as needed.

What You Will Do:

Primary Responsibilities:

• Enter and manage customer orders accurately in ERP and CRM systems
• Process orders from multiple portals with strong attention to detail
• Review orders for completeness, correct pricing, shipping instructions, and special requirements
• Maintain accurate customer and system data
• Monitor order queues to ensure timely processing
• Identify and escalate discrepancies to prevent fulfillment issues
• Follow internal controls and company procedures

Secondary Responsibilities:

• Provide cross-functional support to Customer Service team members during peak periods to ensure a seamless customer experience
• Respond to routine customer inquiries via email or phone with professionalism and urgency
• Partner closely with Sales, Operations, and Finance to clarify order details, resolve data discrepancies, and support on-time, accurate fulfillment
• Contribute to process improvement efforts by identifying opportunities to enhance order accuracy, efficiency, and overall customer satisfaction

Requirements

 What you will bring: 

• High School diploma or GED required; associate or bachelor’s degree preferred or equivalent work experience
• 1+ years of experience in data entry, order processing, or administrative support roles
• Demonstrated accuracy and attention to detail in high-volume environments
• Experience working in ERP and/or CRM systems (Sage100, Salesforce a plus)
• Ability to navigate multiple systems and monitors
• Desire to work as part of a team, but also able to work independently, pay attention to details and solve problems quickly
• Basic proficiency in Microsoft Office Suite applications, including Teams preferred
• Thrives in a fast-paced, collaborative environment. Works efficiently within deadlines

Physical Requirements: 

Perform the following tasks, with or without reasonable accommodation: 

• Primarily sedentary work on a computer in a climate-controlled office environment
• Regularly sit for extended periods, with occasional standing, walking, and lifting of up to 10 pounds
• May use a headset when providing backup customer support

At Genesee Scientific, you can have a good job that can grow into a great career.  We offer:

• Training and professional growth initiatives, including comprehensive onboarding programs for new team members
• We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans
• Health care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programs
• Paid time off including vacation, sick and 12 holidays

Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship.

Employment offers are subject to successful completion of a background check and pre-employment drug test. 

Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.