Supervisor, IT

Purpose:
Under the general direction of the manager, supervises the day-to-day operations of a functional team of individual contributors within the Information Services Division. Provides support for development, installation, and delivery of technology products and services within specific departmental teams.  This position is primary remote, but you will be required to come into the office for meetings on occasion.   We are looking at applicants who are located within two (2) hours of the Pittsburgh or Harrisburg locations.  This role is Monday - Friday with flexible hours between 8: 00 am and 6:00 p.m.   You will have on call rotations for a week.  Currently it is every eight (8) weeks for rotations, but it is subject to change depending on volume and supervisors. 

Responsibilities:
 

• Supervises a team as part of a technology operations program. Completes performance evaluations and coaches/mentors staff.  Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts. Work with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions. Creates and applies process improvement to increase product and service quality to achieve business objectives. Responds to unfamiliar, undefined, unexpected or unstable situations with the professionally prescribed standard response. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Provides input on budget planning.
• Assures quality of information through business case and solution testing; validate results to initial business needs. Designs and documents system level, IS operations level, and/or end-user level procedures to support business applications. Responsible for ensuring that service is provided to the ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures. Proficiently applies IT methods, professional knowledge, and UPMC standards and practices. Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects. Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviors. Acts as primary point of contact for team's Disaster Recovery Plan.*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.

• Seven years of total related experience, including one year experience as a senior or lead, OR equivalent combination of education/experience.
• IT help desk support experience or IT leadership experience preferred.
• Call center experience strongly preferred.
• Professional knowledge of IT methods. Proficient understanding of IT strategy and how it relates to business objectives. 
• Ability to successfully supervise projects to completion on time and within budget. Ability to make decisions or recommendations based on various types and amounts of information. 

• Additionally, this position may be required to maintain a stand-by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand-by period. The frequency varies based upon the number of colleagues in the rotation.
  
  Licensure, Certifications, and Clearances:
  Act 34 required 

  
  UPMC is an Equal Opportunity Employer/Disability/Veteran