Teller

2/18/2026

The Teller represents the bank to the public, focusing on customer experience, operational excellence, and achieving performance goals by conducting transactions and recommending appropriate products and services. Responsibilities include developing customer needs understanding, ensuring work accuracy, adhering to compliance and risk protocols, and actively participating as an engaged member of the branch team.

Salary

36010 - 46219 USD

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

Middlesex is a $6 Billion mutual bank whose roots date back to 1835. We were founded for a specific purpose—to take care of residents of modest means whose needs were not being met by other financial institutions. Inherent in that mission was a commitment to serving the entire community with products and services that were fair and treating every member of the areas we served with respect. More than 185 years later, we haven’t wavered from those principles. That means providing the very latest in banking technology and traditional branch convenience at prices that people can afford. It means a commitment to extraordinary service such as a locally-based call center where people know you by name. And it means savings rates that are consistently higher than the average, week after week. It also means a powerful commitment to the business community, both locally and throughout the larger markets we serve. In fact, Middlesex is right there standing behind some of the most successful businesses, from the Main Street shops that add character and diversity to the towns we serve, to sophisticated companies in manufacturing, health care, real estate and professional and general services throughout Massachusetts and the other New England states. Whether we’re lending money or providing bank products, our goal is the same, to help our business customers be successful, now and for the long-term. Most of all, Middlesex is about people. Almost 600 talented individuals help Middlesex to be a different kind of place, a place where there is a respect for work-life balance and where the extraordinary work that our people do in the community is celebrated and recognized. Our mission lives on. Member FDIC, Equal Housing Lender, and NMLS #440578

About the Role

Overview

It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with Bank objectives; and assists customers with questions, as requested.

Responsibilities

Customer ExperienceDevelops an understanding of customers’ needs and expectations, and offers products and services that address those needs and expectations. Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate.
Operational ExcellenceEnsures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.
TeamworkIs an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.
CredibilityFollows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals.
Decision MakingUnderstands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate. Recognizes warning signs of fraud and escalates appropriately.
MiscellaneousPerforms functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Requirements

Education

High School Diploma or its equivalent, or currently enrolled is required

Work Experience

3-6 months banking or retail cash handling experience is preferred

Knowledge, Skills, and Abilities

Strong customer service, interpersonal and organizational skills desired.
Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
Must possess intermediate technology skills, including knowledge of Microsoft Office.
Must be able to work extended and weekend hours.
Scheduling and work location flexibility required.
Must be able to stand for extended periods of time and lift 25 pounds.

Expected Pay Range

From: $36,010 To: $46,219The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.

EEO Statement

Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities

Key Skills

Customer ExperienceOperational ExcellencePerformance GoalsDecision MakingCustomer RelationshipsProduct RecommendationTechnical KnowledgeComplianceRisk ProtocolsTeamworkTime ManagementCommunicationBasic MathTechnology SkillsMicrosoft Office