Guest Coordinator

Description

Jiva SalonSpa, a busy downtown Cedar Falls Aveda lifestyle salon & spa, is looking for a passionate and energetic Guest Coordinator to join our team! This position is an important part of our business as our Guest Coordinator provides our guests with their first and last impression of our salon! If you are passionate about providing an excellent guest experience, this may be the right position for you!

In addition to providing an excellent guest experience, our Guest Coordinator is also responsible for providing guidance and assistance with services and retail products. We are looking for someone who has an awareness of the importance of intention in their work on a daily basis. A commitment to focus on the guest's services, in a professional manner while instilling high ethics and confidentiality is our priority.

Job Responsibilities

• Providing all guests with an excellent guest experience
• Scheduling guest salon and spa services while implementing proper procedures
• Educating guests on services and products
• Maximize books for each service professional in a fair and consistent manner
• Closing sales and encourage guests to pre-book services
• Resolving guest challenges, utilizing support from the Salon Manager when necessary
• Responsibility for balancing and checking register drawer
• Interacts with other team members and management, involving the utmost in professionalism and teamwork

Why join the Jiva SalonSpa team?

• Work with a creatively driven team
• Be a part of an award-winning Salon & Spa (Best of the Best)
• Give back to the community by participating in downtown community events
• Discounted services & product
• Fun & energetic culture

Cedar Falls, Iowa

Learn more at https://www.jivasalonspa.com/

Requirements

• One year previous experience in a similar guest experience environment preferred
• Excellent client service, communication and organization skills
• Ability to manage time effectively
• Ability to perform basic computer skills
• Self-motivated and ready to go above and beyond
• Team player
• Evening and Saturday availability