Program Director - Homeless Outreach Program

Description

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees.
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

About

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Position Summary 

Provide daily program oversight including management of staff; management of facilities; case management, outreach and program services, as needed; and provide a safe and nurturing environment for clients in accordance with licensing, agency and contract standards. 

Essential Duties  

• Manage the program implementation of best practices and maintain the fidelity of those practices including, but not limited to, Trauma-Informed Care, Motivational Interviewing and active Housing Focused case management techniques. 
• Supervise the Management Team and other assigned direct Reports:  
• Provide weekly supervision  
• Provide case consultation and informal mentoring 
• Encourage training and development opportunities 
• Support each staff member to comply with program expectations and outcomes 
• Participates in the hiring processes and disciplinary processes.  
• Ensure that best practices of Housing First, Trauma-Informed Care and case management standards are adhered to. 
• Provide administrative oversight for all programmatic requirements, including a deep knowledge of housing vouchers, coordinated entry, UHMIS, reporting requirements and outcomes. 
• Provide clear and open communication, coordination, and promote positive team interaction through regularly scheduled staff meetings, initiatives, and personal engagement.  
• Assist in developing and leading the innovation and implementation of new programming in line with organizational vision and strategy. 
• Create and utilize the program budget to create a productive and desirable work environment for staff, Street Outreach with best practices, and to obtain the highest housing outcomes for those experiencing unsheltered homelessness.  
• Ensure that the program fulfills all contractual requirements, including compliance with the various grants/contracts, all applicable laws, and licensing standards.  
• Complete required reports in a timely manner, including daily, monthly, weekly, and quarterly reports. 
• Support community relations and fund-raising efforts of the agency, as authorized by the VOA Senior Management team, to ensure the financial success of the program and Volunteers of America, Utah 
• Promote collaboration and maintain positive working relationships, including representing VOA at meetings, with community entities, partner agencies, volunteers, agency donors, media personnel and all other stake holders.  
• Work closely with agency maintenance Director and program staff to ensure agency vehicles are maintained, repairs made, and all issues are reported and addressed following agency policy and procedure. 
• Maintains working knowledge of program data standards, requirements, outcomes, and completes all grant reports thoroughly and timely.  
• Actively participates in and presents in community-based meetings, trainings, and events as needed. 
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public. 
• Willingness to accept supervision and direction. 
• If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.  
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.  
• Attend work as scheduled and arrive at the designated time.   
• Work must be performed on-site (with limited remote work availability based on supervision approval) due to the need to provide support, direction, and program oversite to staff and clients.  

Secondary Duties 

• Supports state coordinated entry system (HMIS), including entry of data, following rules and procedures related to data entry, tracking and reporting, as needed. 
• Contribute to Volunteers of America, Utah management activities including management meetings, leadership activities and agency initiatives. 
• Participate in grant writing for program development as needed. 
• Complete payroll and pay-related functions in a timely manner. 
• Develop new partnerships with other agencies in order to enhance our current services. 
• Actively contribute to community collaborations with providers, community organizations, and any other organizations whose services impact Outreach Clients. 
• Perform other functions as necessary or assigned. 

Requirements

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A Bachelor’s degree, but preferably a master’s degree and licensure, in a social services field or any equivalent combination of education, experience, and training. Other required knowledge, skills and abilities: 

• Direct experience working with people experiencing homelessness.  
• 3 years supervisory and administrative experience in a social service setting. 
• 2 years budget management and program development experience. 
• Knowledge of mental health and substance use disorder treatment best practices. 
• Knowledge and understanding of Motivational Interviewing techniques, Stages of Change models, Trauma Informed Care principles and how to operationalize them within an emergency shelter for women. 
• Ability to interact with residents and staff by demonstrating genuine empathy, concern and understanding of their experience while maintaining professional boundaries. 
• Proficient in Microsoft Office 
• Must be able to move around the building and property.  
• Possess a current driver’s license and have a good driving record. 

Physical Demands 

• Ability to lift and carry 25 lbs.  
• Ability to move around the facility, interacting with clients or staff for extended periods. 
• Work is generally performed in an office environment.  May entail using a computer for extended periods of time. 
• Ability to ascent and descent outdoor terrain and work in outdoor weather conditions