Front Desk Receptionist

Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our Pediatric team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Front Desk Receptionist Responsibilities:

· Answer incoming calls on a multi-line telephone system with professionalism and efficiency

· Schedule and confirm patient appointments

· Transfer calls and take accurate messages according to office procedures

· Greet patients and visitors and notify the appropriate team member of their arrival

· Collect and post co-pays and communicate outstanding balances

· Check patients out and follow proper check-out protocols

· Notify the doctor when a patient cancels

· Type correspondence and office memos as directed

· Transcribe visit details into medical reports

· Prepare charts, gather necessary paperwork, and print daily appointment schedules

Front Desk Receptionist Required Skills and Abilities:

· Excellent customer service and communication skills

· Ability to maintain professionalism, confidentiality, and diplomacy

· Strong interpersonal skills with the ability to work with diverse individuals

· Detail-oriented with strong follow-up and multitasking capabilities

· Adaptable and flexible in a fast-paced, ever-changing environment

· Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Benefits Available:

· Multiple medical and prescription coverage options

· Dental and vision care plans

· Health Savings Accounts (HSAs), where applicable

· Flexible Spending Accounts (FSAs)

· Voluntary critical illness, cancer, and accident insurance

· Voluntary hospital indemnity coverage

· Voluntary short-term and long-term disability insurance

· Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)

· 401(k) retirement savings plan

· Paid time off (PTO)

· Group auto and homeowners insurance

Part-time Benefits:

· Vision 

· Flexible Spending Accounts  

· MetLife Auto/Vehicle & Home Insurance Discounts 

Schedule/Work Location

· In Person

· 2 locations-Hamilton NJ and Columbus NJ

· Must be willing to travel to both office locations

· 9 Hour shift

· One late night weekly

· 4 day work week

· Rotating Saturdays

Requirements

Education and Experience:

· High School Diploma or equivalent required

· Front desk or medical office experience preferred

· Familiarity with electronic medical records (EMR) is a plus