Espresso and Coffee Equipment Service Technician

Description

Position Summary

We are seeking a hands-on, detail-oriented Espresso and Coffee Equipment Service Technician to install, maintain, troubleshoot, and repair espresso machines, brewers, grinders, and related café equipment. This technician will play a critical role in supporting new café accounts and wholesale partners, ensuring a seamless and high-performance start to every equipment installation and service call.

The ideal candidate has mechanical aptitude, a customer-first mindset, and a solid understanding of specialty coffee equipment, whether from prior field service experience or in-café technical experience.

Key Responsibilities

• Install and calibrate espresso machines, brewers, grinders, and water filtration systems at new wholesale and internal café locations.
• Diagnose and repair espresso and brewing equipment in the field or at the company’s workshop.
• Perform preventative maintenance on equipment per manufacturer recommendations and internal standards.
• Support new account onboarding by ensuring all technical aspects of setup (electrical, plumbing, water, layout) are complete and equipment is operational before opening.
• Provide basic user training to café staff on proper operation, cleaning, and daily maintenance of machines.
• Track service calls and repairs in company CRM or work order system; maintain accurate inventory of parts and tools.
• Coordinate with vendors and manufacturers for parts ordering, technical support, or warranty claims.
• Ensure compliance with safety protocols, electrical codes, and water regulations during installation and repair work.

Requirements

Qualifications

• Prior experience as a service technician or in a technically inclined café/barista role is strongly preferred.
• Working knowledge of espresso machines, grinders, brewers, and water filtration systems.
• Strong mechanical and electrical troubleshooting skills; basic plumbing experience is a plus.
• Comfort working with a wide variety of equipment brands (La Marzocco, Mazzer, Curtis, Mahlkönig, etc.).
• Excellent communication and customer service skills—capable of representing the brand professionally on-site.
• Self-motivated, organized, and capable of working independently in the field.
• Valid driver’s license and clean driving record required.
• Ability to lift 50+ lbs and work in confined or awkward spaces occasionally.

What We Offer:

• Competitive hourly pay $25-$30 (based on experience)
• Company vehicle or mileage reimbursement for fieldwork
• Access to specialty coffee equipment and training
• Opportunity to grow with a dynamic, mission-driven coffee company
• Supportive and flexible work environment

Mission Fit

At Talitha Coffee, we believe in creating pathways for empowerment and healing through exceptional coffee and meaningful careers. This role contributes directly to that mission by championing quality, nurturing talent, and building systems that scale our impact as we grow.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may evolve based on business needs. Talitha Coffee reserves the right to modify or assign additional duties in alignment with California employment law.