Front Desk Associate
2/19/2026
This role, officially titled Front Desk Associate but nicknamed 'Mood Lifter,' involves greeting members with high enthusiasm, giving club tours to sign up new members, and managing initial trainer session sign-ups. Responsibilities also include handling phone calls professionally, executing opening/closing procedures, addressing member concerns, and actively maintaining the cleanliness and organization of the club.
Working Hours
40 hours/week
Company Size
5,001-10,000 employees
Language
English
Visa Sponsorship
No
Description
Job Overview:
This role is called a Mood Lifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate. What is a Mood Lifter, you ask? Mood Lifters are the people who greet each of our members with ear-to-ear smiles, over the top enthusiasm and pretty much know everyone in the club by name. They will run to open the door for you in a driving rainstorm and change a channel so you don’t miss a minute of the big game. They consistently go above and beyond and you can’t help but smile when you see them.
Responsibilities:
- Greet every member and guest with enthusiasm and a smile
- Tour potential members around the club with the goal of signing up the person for a membership
- Sign members up for startup sessions with Blink Personal Trainers
- Answer phone calls in a professional and energetic manner
- Execute all opening/closing operational procedures to ensure the club runs smoothly
- Handle member requests and concerns with professionalism and a sense of urgency
- Actively participate in ensuring the club is spotless including frequent bending, lifting, and walking around the club to organize equipment and straighten up
- Maintain regular and punctual attendance
Requirements
Qualifications:
- Enthusiastic, energetic, friendly and personable
- Excellent verbal and written communication skills
- Able to lift and move gym equipment weighing 15-20 lbs frequently and 45 lbs occasionally
- Able to remain in a stationary position at the front desk for the majority of the workday
- World class customer service skills
- Works hard, multi-tasks and is a problem solver
- Passion for fitness
Compensation & Benefits:
- Career Advancement opportunities
- Complimentary gym membership
- Medical, Dental, and Vision plans, if work 30 or more hours on average weekly
- 401(k) Retirement savings plan
- Fun working environment!
- Pay Transparency: $17.00/hr
About PureGym:
The PureGym Group is a leading gym operator headquartered in the UK, boasting over 600 locations and more than 2 million members worldwide. We're thrilled to announce our expansion into the United States! Our commitment to providing high-quality, affordable gyms for everyone, everywhere, remains unwavering.
Our mission to inspire healthier nations has made us the UK's favorite gym, and now, an international success story. With our unique "Everybody Welcome" approach, we create a friendly, warm, and inclusive environment for all our employees and members.
Please let PureGym US know you found this job on InterviewPal. This helps us grow!
We scan and aggregate real interview questions reported by candidates across thousands of companies. This role already has a tailored question set waiting for you.
Generate a resume, cover letter, or prepare with our AI mock interviewer tailored to this job's requirements.