Teller

Description

The Teller is responsible for greeting members and potential members, identifying their perceived and

unperceived needs and process transactions promptly and accurately. This position promotes quality member

service, via the telephone or in person. Utilizes a thorough credit union product knowledge, exceptional cross

selling and service skills and a professional demeanor to assist each member. Performs exceptional service,

working both independently and as a team.

 Why Climb Credit Union

• As not-for-profits and member-owned financial cooperatives, credit unions are incredibly unique institutions. Earnings are returned to members in the form of better rates, lower fees and great services. Be a part of a movement that pays it forward!
• Climb Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you.
• A suite of outstanding benefits is available to employees who work 20 or more hours a week. In addition to healthcare, dental and life insurance, 401(k), personal time off, we offer employee discounts on loans and other perks as well.
• Learn a ton with our on-the-job training programs and set yourself up for career and personal financial success.
• Climb Credit Union has been recognized as a top place to work by The Denver Post in 2024 & 2025. This award recognizes our positive work environment and goal of fostering employee satisfaction, and it's truly a testament to our efforts.

PERKS OF CLIMB CREDIT UNION

• 401K Employer match 100% Match on first 3% and 50% on next 2.5%
• Medical, Dental, Vision Insurance
• PTO (Paid Time Off) 2 additional personal days (Floating)
• VTO (Volunteer Time Off) 16 hours
• 11 Paid Holidays
• Employee Assistance plan focuses on wellness, mental health -  8 free sessions offered
• Tuition Reimbursement
• Employee loan rate reduction
• Discounts on Climb Credit Union loans and services
• Financial Investment/Counseling
• Employee events throughout the year

Check out this video to learn what drives us at Climb and how we make a difference every day,  https://www.youtube.com/watch?v=XPGES8a9OSs  https://youtu.be/FeEw2UqGudo  (Spanish) 

Requirements

What will you be doing?

• Greet members and potential members, answer all product and service inquiries and resolves problems within authority.
• Refers issues beyond their authority to the next level, along with their recommendations.
• Identifies cross sell opportunities and cross sells services/products beneficial to members in accordance to the credit union’s standards and goals.
• Performs member transactions, within authority, accurately, efficiently with good audit trail within credit union guidelines and policies
• Assures that appropriate records are maintained and required reports/tasks processed.
• Maintains a balanced check run and cash drawer at all times.
• Performs other related duties as assigned.

Performance Measurements:

1. To provide a pleasurable, informative, respectful, convenient, and accurate, experience for the members.

2. Make it as convenient as possible for the member to do business with Climb Credit Union.

3. Use the member's name at least once in every conversation.

4. To support and achieve all individual and departmental sales and service goals.

5. To support all credit union organizational goals and objectives derived from the strategic plan.

6. To master assigned tasks from the Professional Development Program Level B task list for assigned

department, and to support rotation and cross-training programs.

7. To maintain a professional work environment and appearance.

8. To participate internal and external educational opportunities.

9. To comply with all published credit union policies, procedures as well as directives in the employee

    handbook.

10. Offer credit union products and services to meet our members' needs. 

11. Educate members and potential members on all SCU products and services to help identify potential needs and cross-sell                appropriate products and services.

12. Participate in building a strong teamwork oriented environment.

Knowledge & Skills:

• One year to three years of similar or related experience. 
• A high school education or GED.
• Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
• Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Able to operate a 10-key calculator, typewriter, and computer keyboard. Ability to lift up to
• 20 pounds.

 This is a full-time, non-exempt position with compensation of $20.00 hourly depending on experience, education and qualifications. If you are ready to Rise & Thrive and bring unforgettable experiences to our members and help grow a thriving organization, please apply. We appreciate your interest with Climb Credit Union and look forward to meeting you!