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CALL CENTER

2/19/2026

The role involves managing patient calls, which includes de-escalating situations with dissatisfied patients and distributing calls to the appropriate teams according to established workflows. Responsibilities also include emailing supervisors or billers based on call delegation and assisting with simple billing questions using Epic.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

BASS Medical Group is a large physician owned, physician directed, and patient centered organization. Our goals are to provide high quality, cost effective, integrated, healthcare and physician services. To preserve community based independent physician practice locations throughout California. At BASS Medical Group, our practices are closer and more connected to the people and neighborhoods we serve. With a more personal touch to healthcare and easier access to the care you need, we help guide you to the best possible outcome.

About the Role

Description

· Responsible for answering patients calls

· De-escalate situations involving dissatisfied patients, offering assistance and support

· Distribute calls to proper teams.

· Emails the Team Specialty Supervisor or assigned Biller following the workflow of Call/email delegation

· Good comprehension of Epic to assist simple billing questions

· Call patients to collect past due balances

· Understands payment plan guidelines

· Observe HIPAA policies and regulations

· Maintains the company’s positive reputation

· Other responsibilities and projects that can be assigned from time to time

Requirements

· High School graduate

· Knowledge of Epic is a plus

· Minimum 1 year of customer service experience

· Good Customer Service Skills

Key Skills

Customer ServiceCall De-escalationEpicBilling AssistanceHIPAA ComplianceWorkflow DelegationPatient CommunicationPayment Plans