Supervisor Resident Experience

Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident experience.

Come be part of an exciting team at Forefront Healthcare and elevate the experience for those you serve! We have an opportunity in Madison, MS.  This Resident Experience Supervisor position is Full Time PM shift.  You will be part of an amazing community where you will work alongside a great culinary team! This is a beautiful senior living community that provides a variety of high-quality living experiences that meet the needs of its residents, from independent-living and assisted-living to skilled nursing and memory care.

If you are the type of person who has compassion for people and have a servant's heart, then this may be the perfect opportunity for you.

Summary/Objective:   

In the role of Resident Experience Supervisor, you are empowered to work side by side with staff and resident’s discovering their strengths and desires to provide a purpose for each new day. Facilitating connections between culinary team members, residents, and guests, so people become well-known and belong to the community is an integral component of every task. Once individuals discover their strengths, engage in their purpose, and belong to the community, a strong partnership is formed

Essential Functions:

• Supports the culinary team in creating a culture that is resident directed, focused on identifying and highlighting resident needs, creating an environment that promotes exceptional service and allows opportunities for being well-known and belonging in the community.

• Reports directly to the Culinary Director

• Speaks often of residents to identify likes, and dislikes. Supports service recovery plans when needed and trains the staff on required learnings.

• Supports educating all associates on creating an environment where partnership and cooperation create a safe healthy work environment.

• Suggest topics and lead learning circles focused on the resident’s experience.

• Involves residents in all resident experience decisions and asks residents for solutions to any issues the community encounters.

• Serves as the first point of contact for residents and guests.

• Supports residents and guests with questions, concerns, and emergencies; may be the first point of contact for emergency responders and/or regulatory agencies.

• Supports community operations to ensure the highest levels of resident experience and satisfaction.

• Supports a monthly newsletter/calendar of events and activities.

• Adheres to the monthly budget and continually looks for ways to enhance the resident experience in terms of the quality of programs paid vendors deliver.

• Adheres to standards for dining room and special event services. 

• Participate in local conference calls and companywide training.

• Integrates themselves into the dining leadership team.

• Build relationships and market programs.

• Prepare meals in accordance with planned menus.

• Serve food in accordance with established portion control procedures.

• Prepare food in accordance with standard recipes and special requests.

• Other duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Eligibility Qualifications:

Position Type and Expected Hours of Work

• This is an hourly position, with expected hours to include: Days, evenings, some weekends, and some holidays. A schedule will be provided, and the associate will use appropriate timekeeping methods to document hours worked. 

Education/Experience/Training

• High school diploma or equivalent.

• One year of relevant experience. 

• Proficient with Microsoft Office Suite and Google Workspace.

License and Certification 

ServSafe Food Protection Manager Certification Required or Must be obtained within 90 days of employment

Compensation: $17.00-19.00 an hour

AAP/EEO Statement:

Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.