Senior Customer Service Representative

2/19/2026

Senior Customer Service Representatives manage all aspects of the customer experience, including assisting with register opening/closing, cash handling procedures, and processing various transaction types. They are also responsible for incorporating suggestive selling techniques, responding to customer needs, and assisting with merchandise upkeep and floor maintenance.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Our Purpose: We help people love the way they look and feel for their most important moments. Our Values: • Customer-First - We put customers at the center of every decision • Win Together - We rally together to achieve common goals • Better Every Day - We strive for excellence and continuous improvement • Everyone Is Welcome - We value differences and know they make us better • Act With Integrity - We show up with courage to always do the right thing

About the Role

Senior Customer Service Representative

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.

We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.

We Have Immediate Openings – Start Right Away!

• Competitive hourly rates

• Flexible schedules to meet your availability!

• Tuition reimbursement

• Generous employee discount on first purchase

• Ongoing discounts on purchase made at any Tailored Brands store.

What You Bring:

• Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day.

• Desire to learn and adapt to new programs.

• Ability to work well and consult with associates at all levels and contribute to a positive work environment.

Our Senior Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to:

• Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents

• Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.

• Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas,

• Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements

Physical Requirements

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

Key Skills

Customer ServiceCustomer-ObsessionAdaptabilityConsultationCash HandlingAuditingSuggestive SellingProduct KnowledgePOS InstructionsMerchandise Replenishment