Sr. Partner Account Coordinator (Hybrid - Night Shift)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Seeking a detail-oriented professional to join our team in a pivotal role supporting our operations. This position involves managing various aspects of order processing. The ideal candidate will have at least two years of experience in customer service, demonstrating strong time management, problem-solving, and organizational skills. Additionally, excellent interpersonal abilities and a talent for building personal connections within a team are essential. You will work with moderate guidance and leverage your expertise to ensure seamless operations.

Job Description

Core Responsibilities

• Manages internal tasks and processes customer orders timely and accurately.  
• Partners with critical teams to ensure deadlines are met 
• Evaluates and researches customer issues to resolve concerns effectively and efficiently or properly escalate to resolution. 
• Interfaces with multiple internal stakeholders and external customers to ensure all parties are updated (written or verbal) throughout the ordering and/or installation process.  
• Collaborates with cross-functional management to develop, evaluate and recommend technical and systematic procedures that make process flow more efficiently. Identifies problems and recommends solutions. 
• Partners with team members to help facilitate the completion of accurate work. Provides process oversight and offers necessary guidance. 
• Assists with the training and mentoring of new team members on all related procedures and documentation requirements. 
• Keeps abreast of related strategies, trends, initiatives and best practices within the Company and competitive landscape. 
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 
• Other duties and responsibilities as assigned. ​

Requirements:

• At least 3-5 years of relevant work experience in supporting internal and external partners/customers
• With excellent verbal and written communication skills
• Customer service/customer-facing experience is an advantage
• Experience in training and mentoring junior team members
• Amenable to work Hybrid Set up (2-3 days onsite weekly)
• Able to work on the Night Shift schedule

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.