Pool Repair Technician

Description

Who We Are

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.

Today, we’re one of the fastest-growing pool service companies in the area, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.

What We Offer

• Competitive Pay: $45,000 Starting Base Salary (Room for growth)
• Full Benefits Package: Health, dental, and vision insurance, short & long-term disability, PTO, Performance bonuses, and 10 paid holidays.
• Career Growth: Clear paths to Lead Tech, Trainer, or Supervisor roles
• Supportive Team Environment: We set you up for success from Day 1

Schedule

• Full-time flexible: Monday to Friday, 8:00 AM – 5:00 PM. Earlier start and finish times available if preferred.
• In-office start and end at your assigned branch location

What You’ll Do

As a Pool RepairTechnician, you’ll be responsible for repairing our customers’ pools systems and equipment to keep them functioning at their best. This includes:

Pool Diagnostics and Pool Repairs:

• Identify, troubleshoot, and perform repairs on a variety of pool systems and equipment to maintain operational excellence and ensure long-lasting functionality.

High-Quality Quotes:

• Provide clear, detailed, and high-quality repair quotes focused on making pools run efficiently, adhering to current safety standards, and utilizing reputable products with solid warranties. Your quotes should reflect our commitment to excellence and provide customers with confidence in their investments.

Customer Communication:

• Before Service: Communicate with customers ahead of your arrival to confirm the appointment, share your expected arrival time, and address any preliminary questions.
• During Service: Keep customers informed throughout the troubleshooting process, explaining the issues and recommended solutions clearly and professionally.
• After Service: Follow up with customers after repairs to ensure satisfaction, address any additional concerns, and provide quotes for further potential work that could improve their pool systems. Maintain open communication to foster trust and long-term relationships.

Internal Team Communication:

• Actively participate in team communication via Slack to ensure seamless collaboration. Share updates on ongoing repairs, ask for or provide troubleshooting support, and communicate relevant details with other technicians and team leaders to maintain operational efficiency.

Quality assurance:

• Deliver exceptional service and attention to detail to ensure repairs meet or exceed customer expectations, fostering long-term satisfaction. When quality control issues do arise, handle them as a top priority by addressing the problem promptly, communicating openly with customers, and implementing immediate solutions to resolve concerns. Ensure follow-up actions are taken to prevent recurrence and maintain trust in our commitment to excellence.
• Deliver exceptional service and attention to detail to ensure repairs meet or exceed customer expectations, fostering long-term satisfaction. When quality control issues do arise, handle them as a top priority by addressing the problem promptly, communicating openly with customers, and implementing immediate solutions to resolve concerns. Ensure follow-up actions are taken to prevent recurrence and maintain trust in our commitment to excellence.

Customer Service:

• Represent the company professionally by maintaining a customer-first mindset, effectively addressing any service-related concerns, and providing solutions that align with our quality standards.

Team Collaboration:

• Work closely with the service team to support daily operations, share knowledge, and contribute to a collaborative, team-focused work environment.

Requirements

Must-Haves

• Previous experience in the pool industry (pool cleaning and repairs) is required.
• Residential Appliance Installer License (RAIL) is required.
• Valid driver's license.
• Ability to handle a physically demanding workload.
• A great team-player attitude with the flexibility to wear multiple hats.

Nice-to-Haves

• Strong customer service mindset and communication skills.
• Desire to be part of a fast-growing, dynamic team.